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Volunteer Program FAQ's

General Information

When is the Gold Coast Commonwealth Games?

The Gold Coast will host the Commonwealth Games from 4 – 15 April in 2018.

What is the GC2018 Volunteer Program?

We will require the energy and enthusiasm of 15,000 volunteers to help deliver a great Commonwealth Games in 2018. The Volunteer Program will manage the sourcing, selection and care of all GC2018 volunteers.

What is the best support contact for the Volunteer Program?

Applicants should access the GC2018 Volunteer Portal in the first instance for all up to date information.

If you cannot find the information you require, please contact 1300 2018 00 or send us an email.

Where do you need Volunteers?

GC2018 events are being hosted across Queensland. The majority of the venues are on the Gold Coast with other venues located in Brisbane, Townsville and Cairns.

Where are the venues located?

The majority of the venues are on the Gold Coast with other venues located in Brisbane, Townsville and Cairns. Check out our venues page for a full list.

What are you looking for in a volunteer?

We are looking for volunteers who have a positive attitude, enjoy working in a team environment, are approachable and friendly, can commit to their shifts throughout Games time and who are an outstanding ambassador for the Gold Coast 2018 Commonwealth Games.

What provisions are there for people with accessibility requirements?

The Volunteer Program will be an inclusive program and provisions will be made to ensure people with accessibility, mobility and /or medical requirements are given every opportunity to volunteer at GC2018 in the best and safest way.

Will the Volunteer selection be inclusive?

GOLDOC will recruit a diverse volunteer workforce representative of Queensland (people of every gender, socio-economic status, orientation or ability).

Will you require references and if so, how many and by whom?

References and/or qualifications may be required for some specialist positions such as medical, however for general positions this is not a prerequisite.

Do I need to live on the Gold Coast?

It is not a pre-requisite that you are a permanent resident on the Gold Coast to volunteer at the Gold Coast 2018 Commonwealth Games (GC2018). You will need to be able to get yourself to the Gold Coast or any other host city (Brisbane, Cairns and Townsville) and source your own accommodation to be here for the duration of the Games, as well as be available to attend training prior to the Games. Dates for the training will be advised in mid-2017.

Will you be taking international volunteers?

Anyone interested in volunteering is welcome to apply. In order to volunteer at the Games, you must have the appropriate right to volunteer in Australia.  

What type of visa will I need?

Please refer to the Australian Government’s Department of Immigration and Border Protection website to examine the most appropriate visa and eligibility criteria for your nationality.

Getting an appropriate visa is the responsibility of the volunteer. If you are unable to get a visa, unfortunately, we won’t be able to have you as a volunteer at our Games.

Requirements

How much time will I need to volunteer?

All volunteers must be available for the duration of the Games (4-15 April 2018 inclusive).

A number of roles will also require volunteers to have availability during the preparation and arrivals period leading into the Games, from January 2018.

Prior to the Games you will also need to attend a selection interview if you are shortlisted, up to 4 days training if you are offered a role and also be available to pick up your uniform on the Gold Coast. Our timeline on the main Volunteer page gives an outline of when these events will happen.

How long will a shift be?

Shifts will be on average between 6 and 10 hours. The health and safety of volunteers is paramount, breaks during shift will be enforced, and dependent on the length of your shift.

Will I be able to watch the events?

Volunteers will be stationed in a range of locations around the 18 Games venues and precincts. Some volunteers will be in a position to see events live, however, the primary consideration needs to be focused on their role.

Do I get a break during my shift?

The health and safety of volunteers is paramount. Breaks during shift will be enforced, dependent on the length of your shift.

I don’t want to volunteer for the entire Games, can I just volunteer for a nominated time?

We’re encouraging as many people as possible to apply to Volunteer. There will be a range of requirements come Games time but we do need people to be available from 4 – 15 April 2018.

Is there a minimum age for volunteers?

Volunteers will need to be 16 years of age or older at time of application.

Are there any roles for youth volunteers?

Youth volunteers may be required in some sports-specific roles, for example ball collectors, athlete kit carriers etc.

These positions will be sourced direct through the relevant National/State Sporting Organisations.

What language requirements will there be?

You must be able to speak and read English, or are an Australian Sign Language (AUSLAN) user.

Do you do criminal record checks?

Yes, a background check will be undertaken for all successful applicants. This is a common requirement with all major events.

I’ve applied to volunteer and I want to register for tickets, can I still volunteer if I am successful in getting tickets?

We want everyone to be involved and experience the best of GC2018. If you’re offered a role as a volunteer, then we will need you to be available for the duration of GC2018. However, we will attempt, where possible, to schedule your shifts so that you can attend a GC2018 event that you have purchased a ticket for.

Games Shapers Portal

I need help, how can I contact GC2018 for support?

You should access the GC2018 Games Shaper Portal in the first instance for all up to date information. If you cannot find the information you require, please contact 1300 2018 00 or email [email protected].

I have forgotten my login details, what should I do?

You can reset your details on the login page of the Volunteer Portal. Alternatively, please contact us on 1300 2018 00 or send an email and we will be able to help you.

Entitlements

Do volunteers receive free tickets?

No. All tickets need to be applied for through the ticket request phase commencing in April 2017.

Will accommodation be provided?

No, you will need to provide your own accommodation during the Games.

Are accommodation options available for volunteers?

Volunteers are required to source their own accommodation for the duration of the training period and the Games (4-15 April 2018).

Will I be paid for my time?

No, volunteers will not be paid for their time.

Will food and beverages be provided?

Depending on the length of your shift, a meal and beverages /refreshments will be provided to you.

In total around 150,000 meals will be provided to volunteers throughout GC2018.

I have specific dietary requirements; will this be catered for? (Gluten, Dairy, Vegetarian, Vegan)

We’re working with the contract caterers to deliver diverse menu choices that meet vegetarian, medically specified, multicultural, religious and ethnic considerations.

Will free transport be provided?

Volunteers will receive free transport to and from events in all event cities from 25 March to 18 April, when using TransLink operated services in Brisbane, Gold Coast and Cairns, and qconnect in Townsville. Active travel for volunteers who live close to venues is also encouraged.

What if I’m volunteering outside of regular public transport hours?

We will endeavour to ensure suitable transport is available to all of our volunteers. For events occurring outside of regular transport hours, additional services will be added to assist with the increased demand.

Will I receive training?

The type of training you receive will be dependent on your role. It will cater for orientation training, role specific training, venue training, and potentially leadership training if you fulfil a team leader role.

Volunteer Offers

How many offers will be issued from 27 June 2017?

This is the start of the offer process. Given the number of applications, there is a rolling process in place to inform those who have been successful and those that have not. Interviews will be ongoing until September and we encourage applicants to continue to check the Volunteer Portal for updates.

When will applicants be notified?

Both successful and unsuccessful application notifications will begin to roll out from the 27 June 2017. Given the size and quality of the application pool, we sadly cannot offer everyone a role. There are a number of other ways to get involved in either volunteering or participating in the Games by attending ticketed or free events, and participating in Festival 2018.

How do I accept my offer?

If offered a role, you will receive an email that will direct you how to accept your offer in the volunteer portal, so keep an eye on your inbox. We’ll also send you a confirmation email once you’ve accepted all venues that are assigned to your role.

When will interviews at the VSC finish?

Interviews will continue at the VSC until September.

I’ve been offered a role at more than one venue. Can I just accept the venue I prefer?

If you are offered a role at multiple venues then you must accept all the venues, as this is what comprises your complete volunteer offer.

I didn’t get the role I want. Can I request another?

Due to the number of applicants and the scale of the event we’re not in a position to issue multiple offers.

I don’t want to accept my offer. What do I do?

If you don’t wish to accept your offer you can get in touch with our team by calling 1300 2018 00 or emailing us at [email protected].

Where do I find out more about my role?

If you are offered a role, you will be able to find out more about your team and role by accessing your role description in the News section of the Volunteer Portal.

What’s next for my volunteer journey?

We need to get you ready for the action! If you have been offered a role, the next stage of your volunteer journey is training. You will receive an invitation to an Orientation event which will be held in November. We don’t want to spoil the surprise but this is something you won’t want to miss!

When does the TAFE Queensland training start?

Volunteer training will kick off in November 2017 with the Orientation Event, with additional training occurring up until the Games in April 2018. Volunteers will need to commit to 3-4 days of training in order to be a volunteer at GC2018.

When will I get my roster?

We will be releasing your roster from November, in a phased approach depending on which team you are assigned to.

How else can I get involved in GC2018?

There are so many great ways to get involved with GC2018! Our second ticket phase is open from early July, meaning you can grab some amazing tickets to see world class sport right here on the Gold Coast. We also have a number of events like the marathon and road cycling which you can attend for free! Don’t forget that you can also find other volunteer opportunities through SEEK Volunteer, who bring volunteers and volunteering organisations together.

How do I know if I am unsuccessful?

We will send you an email to advise if your application has been unsuccessful. Until you receive this notification you are still being considered for a volunteer position.

My application was unsuccessful. Can you tell me why?

We have been overwhelmed by the quality of volunteer applications to take part in GC2018! We would love if everyone could be involved but we unfortunately can’t say yes to all our applicants due to the incredible interest shown. If you have been unsuccessful then there are other ways to get involved in GC2018.

If I have been advised I am unsuccessful, can I be considered for a different role?

Unfortunately, if you receive email confirmation that you are unsuccessful then that applies to all available roles with GC2018.

Workforce Orientation Weekend

Where and when do I get my ticket?

If you have been offered a volunteer position, and have accepted your role, we will send out an official invite soon. Once you have selected the session you can attend, your ticket will be sent to you via email from our friends at Ticketek.

How long does the show run for?

Held at the Gold Coast Convention and Exhibition Centre, each show will run up to two hours in length. Doors will open one hour before the show commences. Please arrive early to take your seat so you don’t miss anything!

Can I select which session I attend?

To enable you to be flexible in which session you attend, we have given you three options to choose from. Please make sure you select the best session for you as we cannot guarantee availability if you reschedule your selected session.

How do I get there?

We’re a sporty bunch so we always promote active travel, if you can walk or cycle there safely, then that’s the best option. The Gold Coast Convention and Exhibition Centre is also serviced by a number of public transport options including bus and G:Link (tram) services. If you have to drive, then try to carpool if possible. Although the event will be very busy, there are a number of parking locations within walking distance of the venue.

Will public transport be free for the Orientation Event?

At Games time public transport will be free for all accredited workforce members, but this show is not a Games time event. Public transport is available on a user pays basis. The venue is serviced by regular bus and tram services. Visit translink.com.au for further information.

Do I have to pay for parking?

If you can’t use active travel or public transport then car-pooling is another option. Onsite parking is limited and there is a fee, for more details go to Gold Coast Convention and Exhibition Centre - Parking. There are a number of car parks available within walking distance of the venue.

What happens next?

Your training will kick-off straight after the event! There will be an online component we will release on the 13th of November, so look out for an invite to that following the event.

What if I can’t attend?

The event will share a lot of key information as well as being loads of fun! It is an essential part of the workforce journey and we strongly recommend you don’t miss out on this experience. All training is mandatory so that you are prepared to take on the challenge and excitement of volunteering at GC2018.

If you can’t attend then please contact our team on 1300 2018 00 or email us at [email protected]

What should I bring?

Make sure you bring your ticket, electronic or printed, so you can get to your seat. We’ll be doing spot checks to ensure the right person has the right ticket, so make sure you bring ID. This can be the same ID you provided us in order to confirm your identity throughout the volunteer process. Other than that, participants only need to bring a big smile and a great attitude. This is a fun and immersive experience to celebrate your contribution to delivering GC2018.

What shouldn’t I bring?

Please don’t bring any luggage or anything too bulky that might hinder your access. Only persons with Tickets can access the event so please don’t bring any friends or family unless explicitly directed to.

If I haven’t been invited to interview and I also haven’t received an invite to the Workforce Orientation Weekend. Is this the end of my volunteer journey?

All of our applicants will have a different journey. We’d encourage everyone to visit the Volunteer portal for up to date information on the selection process.

What should I do if the session I want to attend is full?

We have chosen the venue and time carefully to ensure we can allow everyone a fair chance at choosing their preferred session. Additional seats may become available at a later date, but if a session is full then please select your next preference.

I’ve booked a session but haven’t received my confirmation, how long will it take?

If you have successfully logged in and booked your session, your confirmation email should arrive within 24 hours but allow for 72 hours before calling Ticketek on 132 849

Can I change the session I have booked to attend?

Please make sure you select the best session for you as we cannot guarantee availability if you reschedule your selected session. If your circumstances have changed and you can no longer attend your original session, call Ticketek on 132 849.

I would like to sit with my friends or family who are also attending, is that possible?

Sadly not, but the event will be a great opportunity to meet other people who will be Sharing the Dream.

Online Training

I didn’t attend the Orientation Event. Do I still need to complete the online training?

The online training will ensure that you have all the important information needed for you to prepare yourself for your role as a Games Shaper at GC2018.

How long will the training take?

The training is broken down into interactive modules and should take you no longer than 60 minutes.

How long do I have to complete my online training?

It is best if you are able to complete your Orientation online training prior to your face to face role specific training session.

Can I do the training in stages?

Yes, the system will automatically save your work as you progress through each module.

What is my workbook and do I have to read it?

Your workbook is a written version of the online training. You can choose whether you read the workbook or complete the interactive online training, depending on your preferred style of learning.

Will there be any further face to face training?

Yes, you will be invited to attend face to face training to learn about your role and your venue (see ‘Next Steps’ below).

Will I be tested on the online training?

While the online training is mandatory, you will not be tested. Just make sure you complete the ‘checklist’ section to ensure that you have completed all of the modules. You can complete the online training modules as many times as you like.

I’m having trouble understanding the content or I have a question about the content. Who can help me?

The Volunteer Contact Centre will be happy to help you. You can reach them on 1300 2018 00 or email [email protected].

I’m having problems logging in to the online training. Who can help me?

The Volunteer Contact Centre will be happy to help you. You can reach them on 1300 2018 00 or email [email protected].

I can’t use or don’t have access to a computer. How can I complete my training?

Your training is optimized for mobile devices, so you can always use your mobile phone or tablet. Otherwise, libraries have computers that can be used by the public, or ask a friend or family member if you could borrow their computer for an hour to complete your training.

Can I use my smartphone to complete the online training?

Yes, you can complete the online training on any device including a computer, laptop, tablet or a smartphone.

I have a technical issue with the online training. Who can help me?

The Volunteer Contact Centre will be happy to help you. You can reach them on 1300 2018 00 or email [email protected].

Is the online training suitable for people with accessibility requirements?

Yes, the online training meets all accessibility requirements. If you are having any issues with the visual aspects, then we recommend you use the latest version of Chrome as this should solve any shading issues.

Is the Orientation online training all the training required for me to complete?

No, online Orientation training is just the beginning of your Games Shaper training journey! You will be invited to complete role and venue training in the coming months, both online and face to face.

How will role and venue training be delivered?

Your role and venue training will have both online training and face to face components, to ensure you are ready for anything at GC2018.

I am a Games Shaper – how do I access the online training?

As a Games Shaper, you will need to access the online training through the Games Shapers Portal, under the ONLINE TRAINING section.

Do I need a separate username and password to access the online training?

No. Once you have logged onto the Games Shapers Portal, the links to the online training will provide you with access to your training module without the need to enter another username or password.

Once I’ve completed my current online training, am I able to look back over the material?

Once you have worked through all the current content in the online training, you will get access to a checklist. However, you can go back over the content at any time. You will not lose access to the material after completing the checklist.

My question hasn’t been answered and I still need help, what do I do?

If you have any additional questions or concerns, please contact the Volunteer Contact Centre for further assistance.

Uniforms

Do I get a uniform?

Yes, all volunteers receive a uniform to wear on shift throughout the Games.

When will I get my uniform?

From January 2018, All volunteers will receive a uniform prior to the Games commencing. Details and timings will be communicated to volunteers through the portal.

Can I keep the Uniform?

The uniform remains the property of GOLDOC until the end of the event. You will be able to keep them once the Games have finished.

Medical Volunteers

Will you need volunteers with first aid training?

First aid trained volunteers will be required to provide spectator care at Gold Coast 2018 Commonwealth Games competition and non-competition venues. All first aid volunteers must have a current first aid certificate (current at Games time).

What types of medical and health professionals are required?

The GC2018 medical team will be made up of:

  • Doctors, including sports, emergency and primary care physicians as well as specialist Radiologists, Orthopaedic, Plastic and Maxillofacial Surgeons
  • Nurses, paramedics, first responders and first aiders
  • Physiotherapists, sports trainers and sports massage therapists
  • Radiographers and Sonographers
  • Optometrists, Optometry Dispensing Technicians
  • Dentists, dental prosthetics and assistants
  • Podiatrists
  • Pharmacists
  • Pathologists
  • Medical administrators and other support roles.
What is involved in being a Medical and Health Practitioner volunteer?

Our medical volunteers will be involved in all aspects of the Games experience, from athlete care through to spectator first aid. Depending on your experience and qualifications, we will place you in an appropriate role.

Roles are available across a number of areas including:

  • Multidisciplinary Polyclinic at the Commonwealth Games Village
  • Field of Play medical teams
  • Athlete Recovery Facilities at competition venues
  • First Aid provision at competition venues
  • Games Family Hotel
Do I get assigned to one sport competition?

Medical volunteers will be allocated to roles based around the sports competition schedule. As a result, some volunteers will work at a single sport throughout the entire period, where other volunteers may work across several sports. It is also important to note that some volunteers will be allocated to non-competition roles including at the Commonwealth Games Village Polyclinic, medical clinics and control centres.

Do I get continuous professional development (CPD) points or continuing medical education (CME) points?

Discussions with colleges and professional organisations are ongoing regarding formal recognition of volunteering at GC2018 as a learning experience for CPD/CME points. Further information will be made available once confirmed.

Do I need to supply my own professional indemnity insurance?

Medical volunteers do not require their own professional indemnity insurance. All volunteers are immune from liability under s39 of the Civil Liability Act 2003 whilst acting in good faith and doing ‘community work’ for a ‘community organisation’ (or as an office holder of a community organisation), with the following exceptions of:

  1. Liability not excluded for criminal acts;
  2. If the volunteer was intoxicated; or
  3. If the volunteer acts outside the scope of activities or contrary to instructions.
My qualifications have recently lapsed but I have plenty of experience, can I apply?

To be considered for these positions, details of your qualifications are required. You must maintain these from now until Games time. If you are selected to proceed, we will contact you directly to obtain copies of your relevant qualifications.

I’m a medical specialist in my country of residence but not registered in Australia, can I apply?

If your profession requires registration, you must be registered to practice in Australia to be considered for a medical or health professional volunteer role.

I hold a First Aid Certificate from another Commonwealth country, is it valid?

Queensland legislation requires first aid certificate holders to hold a nationally recognized certificate; overseas applicants with appropriate skills and experience would be considered but would likely have to undertake local training before the Games.

I am a medical student and would like to Volunteer for the Medical Team, am I eligible?

Opportunities exist in several roles for health care students including medical students.

Technology

Is my personal data safe?

We take all reasonable precautions to deal with your personal information lawfully and to protect it against loss, and unauthorised access, use, modification, disclosure or other forms of misuse.

For information check our privacy policy.

Will my data be sold to any third parties or sent to other entities?

No, we will never sell your details to external parties. Information will only be shared with other entities in accordance with our privacy policy.

How do I upgrade to a supported browser?

Internet Explorer

IE10

  1. Click on the gear wheel icon in the top right hand corner of your browser (will be under the red x that closes your browser)
  2. Click on “about internet explorer” this will open a new window
  3. Tick the tick box “install new versions automatically” this will automatically update any new versions of IE as they are created

IE9

  1. Click on the start button, in the bottom left hand corner of your screen
  2. Type update in the search box
  3. Click on “windows update” this will be shown in your list of results
  4. A window will then open, click on “check for updates” in the left hand pane
  5. You will get a message telling you that important updates and option updates are available
  6. Click on the important updates available message, this will show you what is available
  7. Select the internet explorer option that you want and click ok
  8. Click on “install updates” if you are prompted for your password or confirmation, type the password and provide confirmation

IE8

  1. Open internet explorer
  2. Select “tools” from the toolbar
  3. Select “windows update” this will open up a new screen
  4. Select “express” and wait for the update to process
  5. Select the updates that relate to Internet Explorer
  6. Click “review and install updates” you can find this option at the top of the page. This will bring you to a new screen
  7. Select install updates
  8. Your computer will now start installing the updates
  9. Click restart now

Chrome

  1. Open Chrome
  2. In the top right look for the more option
  3. Click update google chrome
  4. Click relaunch
  5. If you do not want to restart your browser straight away click not now and the browser will be updated next time that you restart your browser.

Firefox

You can download Firefox by downloading and installing it directly from Mozilla

  1. Go to Firefox
  2. Click on menu button in the top right hand corner (3 lines on top of each other)
  3. Click on the (?) at the bottom of the pop out
  4. Click on about Firefox
  5. A new window will open and Firefox will begin to check for updates
  6. When the updates are ready to be installed you will see the option to “restart Firefox to update”

Safari

  1. Click on the apple in the top left hand corner of your screen
  2. Select software update
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  5. Click the tick box beside safari update
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Browsers not supported using TLSv1.1 or TLSv1.2

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