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Games Shapers Program FAQ's

General Information

When is the Gold Coast Commonwealth Games?

The Gold Coast will host the Commonwealth Games from 4 – 15 April in 2018.

What is the GC2018 Volunteer Program?

We will require the energy and enthusiasm of 15,000 volunteers to help deliver a great Commonwealth Games in 2018. The Volunteer Program will manage the sourcing, selection and care of all GC2018 volunteers.

What is the best support contact for the Volunteer Program?

Applicants should access the GC2018 Games Shapers Portal in the first instance for all up to date information.

If you cannot find the information you require, please contact 1300 2018 00 or or send us an email.

Where do you need Volunteers?

GC2018 events are being hosted across Queensland. The majority of the venues are on the Gold Coast with other venues located in Brisbane, Townsville and Cairns.

Where are the venues located?

The majority of the venues are on the Gold Coast with other venues located in Brisbane, Townsville and Cairns. Check out our venues page for a full list.

What are you looking for in a volunteer?

We are looking for volunteers who have a positive attitude, enjoy working in a team environment, are approachable and friendly, can commit to their shifts throughout Games time and who are an outstanding ambassador for the Gold Coast 2018 Commonwealth Games.

What provisions are there for people with accessibility requirements?

The Volunteer Program will be an inclusive program and provisions will be made to ensure people with accessibility, mobility and /or medical requirements are given every opportunity to volunteer at GC2018 in the best and safest way.

Will the Volunteer selection be inclusive?

GOLDOC will recruit a diverse volunteer workforce representative of Queensland (people of every gender, socio-economic status, orientation or ability).

Will you require references and if so, how many and by whom?

References and/or qualifications may be required for some specialist positions such as medical, however for general positions this is not a prerequisite.

Do I need to live on the Gold Coast?

It is not a pre-requisite that you are a permanent resident on the Gold Coast to volunteer at the Gold Coast 2018 Commonwealth Games (GC2018). You will need to be able to get yourself to the Gold Coast or any event city (Brisbane, Cairns and Townsville) and source your own accommodation to be here for the duration of the Games, as well as be available to attend training prior to the Games.

Will you be taking international volunteers?

Anyone interested in volunteering is welcome to apply. In order to volunteer at the Games, you must have the appropriate right to volunteer in Australia.  

What type of visa will I need?

Please refer to the Australian Government’s Department of Immigration and Border Protection website to examine the most appropriate visa and eligibility criteria for your nationality.

Getting an appropriate visa is the responsibility of the volunteer. If you are unable to get a visa, unfortunately, we won’t be able to have you as a volunteer at our Games.

Requirements

How much time will I need to volunteer?

All Games Shapers must be available for the duration of the Games (4-15 April 2018 inclusive).

A number of roles will also require Games Shapers to have availability during the preparation and arrivals period leading into the Games, from January 2018.

Prior to the Games you will also need to attend a selection interview if you are shortlisted, up to 4 days training if you are offered a role and also be available to pick up your uniform on the Gold Coast. Our timeline on the main Games Shapers page gives an outline of when these events will happen.

Will I be able to watch the events?

VGames Shapers will be stationed in a range of locations around the 18 Games venues and precincts. Some Games Shapers will be in a position to see events live, however, the primary consideration needs to be focused on their role.

Do I get a break during my shift?

The health and safety of Games Shapers is paramount. Breaks during shift will be enforced, dependent on the length of your shift.

I don’t want to volunteer for the entire Games, can I just volunteer for a nominated time?

We’re encouraging as many people as possible to apply to Volunteer. There will be a range of requirements come Games time but we do need people to be available from 4 – 15 April 2018.

Is there a minimum age for volunteers?

Volunteers will need to be 16 years of age or older at time of application.

Are there any roles for youth volunteers?

Youth volunteers may be required in some sports-specific roles, for example ball collectors, athlete kit carriers etc.

These positions will be sourced direct through the relevant National/State Sporting Organisations.

What language requirements will there be?

You must be able to speak and read English, or are an Australian Sign Language (AUSLAN) user.

Do you do criminal record checks?

Yes, a background check will be undertaken for all successful applicants. This is a common requirement with all major events.

I’ve applied to volunteer and I want to register for tickets, can I still volunteer if I am successful in getting tickets?

We want everyone to be involved and experience the best of GC2018. If you’re offered a role as a Games Shapers then we will need you to be available for the duration of GC2018. However, we will attempt, where possible, to schedule your shifts so that you can attend a GC2018 event that you have purchased a ticket for.

Games Shapers Portal

I need help, how can I contact GC2018 for support?

You should access the GC2018 Games Shaper Portal in the first instance for all up to date information. If you cannot find the information you require, please contact 1300 2018 00 or email [email protected].

I have forgotten my login details, what should I do?

You can reset your details on the login page of the Games Shapers Portal. Alternatively, please contact us on 1300 2018 00 or send an email and we will be able to help you.

Entitlements

Do volunteers receive free tickets?

No. All tickets need to be applied for through the ticket request phase commencing in April 2017.

Will accommodation be provided?

No, you will need to provide your own accommodation during the Games.

Are accommodation options available for volunteers?

Games Shapers are required to source their own accommodation for the duration of the training period and the Games (4-15 April 2018).

Will I be paid for my time?

No, Games Shapers will not be paid for their time.

Will food and beverages be provided?

Depending on the length of your shift, a meal and beverages /refreshments will be provided to you.

In total around 150,000 meals will be provided to Games Shapers throughout GC2018.

I have specific dietary requirements; will this be catered for? (Gluten, Dairy, Vegetarian, Vegan)

We’re working with the contract caterers to deliver diverse menu choices that meet vegetarian, medically specified, multicultural, religious and ethnic considerations.

Will free transport be provided?

Games Shapers will receive free transport to and from events in all event cities from 25 March to 18 April, when using TransLink operated services in Brisbane, Gold Coast and Cairns, and qconnect in Townsville. Active travel for Games Shapers who live close to venues is also encouraged.

What if I’m volunteering outside of regular public transport hours?

We will endeavour to ensure suitable transport is available to all of ourGames Shapers. For events occurring outside of regular transport hours, additional services will be added to assist with the increased demand.

Will I receive training?

The type of training you receive will be dependent on your role. It will cater for orientation training, role specific training, venue training, and potentially leadership training if you fulfil a team leader role.

Volunteer Offers

How many offers will be issued from 27 June 2017?

This is the start of the offer process. Given the number of applications, there is a rolling process in place to inform those who have been successful and those that have not. Interviews will be ongoing until September and we encourage applicants to continue to check the Games Shapers Portal for updates.

When will applicants be notified?

Both successful and unsuccessful application notifications will begin to roll out from the 27 June 2017. Given the size and quality of the application pool, we sadly cannot offer everyone a role. There are a number of other ways to get involved in either volunteering or participating in the Games by attending ticketed or free events, and participating in Festival 2018.

How do I accept my offer?

If offered a role, you will receive an email that will direct you how to accept your offer in the Games Shapers Portal, so keep an eye on your inbox. We’ll also send you a confirmation email once you’ve accepted all venues that are assigned to your role.

When will interviews at the VSC finish?

Interviews will continue at the VSC until September.

I’ve been offered a role at more than one venue. Can I just accept the venue I prefer?

If you are offered a role at multiple venues then you must accept all the venues, as this is what comprises your complete volunteer offer.

I didn’t get the role I want. Can I request another?

Due to the number of applicants and the scale of the event we’re not in a position to issue multiple offers.

I don’t want to accept my offer. What do I do?

If you don’t wish to accept your offer you can get in touch with our team by calling 1300 2018 00 or emailing us at [email protected].

Where do I find out more about my role?

If you are offered a role, you will be able to find out more about your team and role by accessing your role description in the News section of the Games Shapers Portal.

What’s next for my volunteer journey?

We need to get you ready for the action! If you have been offered a role, the next stage of your volunteer journey is training. You will receive an invitation to an Orientation event which will be held in November. We don’t want to spoil the surprise but this is something you won’t want to miss!

When does the TAFE Queensland training start?

Games Shapers training will kick off in November 2017 with the Orientation Event, with additional training occurring up until the Games in April 2018. Games Shapers will need to commit to 3-4 days of training in order to be a volunteer at GC2018.

When will I get my roster?

We will be releasing your roster from December, in a phased approach depending on which team you are assigned to.

How else can I get involved in GC2018?

There are so many great ways to get involved with GC2018! Our second ticket phase is open from early July, meaning you can grab some amazing tickets to see world class sport right here on the Gold Coast. We also have a number of events like the marathon and road cycling which you can attend for free! Don’t forget that you can also find other volunteer opportunities through SEEK Volunteer, who bring volunteers and volunteering organisations together.

How do I know if I am unsuccessful?

We will send you an email to advise if your application has been unsuccessful. Until you receive this notification you are still being considered for a volunteer position.

My application was unsuccessful. Can you tell me why?

We have been overwhelmed by the quality of volunteer applications to take part in GC2018! We would love if everyone could be involved but we unfortunately can’t say yes to all our applicants due to the incredible interest shown. If you have been unsuccessful then there are other ways to get involved in GC2018.

If I have been advised I am unsuccessful, can I be considered for a different role?

Unfortunately, if you receive email confirmation that you are unsuccessful then that applies to all available roles with GC2018.

Online Training

I didn’t attend the Orientation Event. Do I still need to complete the online training?

The online training will ensure that you have all the important information needed for you to prepare yourself for your role as a Games Shaper at GC2018.

How long will the training take?

The training is broken down into interactive modules and should take you no longer than 60 minutes.

How long do I have to complete my online training?

It is best if you are able to complete your Orientation online training prior to your face to face role specific training session.

Can I do the training in stages?

Yes, the system will automatically save your work as you progress through each module.

What is my workbook and do I have to read it?

Your workbook is a written version of the online training. You can choose whether you read the workbook or complete the interactive online training, depending on your preferred style of learning.

Will there be any further face to face training?

Yes, you will be invited to attend face to face training to learn about your role and your venue (see ‘Next Steps’ below).

Will I be tested on the online training?

While the online training is mandatory, you will not be tested. Just make sure you complete the ‘checklist’ section to ensure that you have completed all of the modules. You can complete the online training modules as many times as you like.

I’m having trouble understanding the content or I have a question about the content. Who can help me?

The Volunteer Contact Centre will be happy to help you. You can reach them on 1300 2018 00 or email [email protected].

I’m having problems logging in to the online training. Who can help me?

The Volunteer Contact Centre will be happy to help you. You can reach them on 1300 2018 00 or email [email protected].

I can’t use or don’t have access to a computer. How can I complete my training?

Your training is optimized for mobile devices, so you can always use your mobile phone or tablet. Otherwise, libraries have computers that can be used by the public, or ask a friend or family member if you could borrow their computer for an hour to complete your training.

Can I use my smartphone to complete the online training?

Yes, you can complete the online training on any device including a computer, laptop, tablet or a smartphone.

I have a technical issue with the online training. Who can help me?

The Volunteer Contact Centre will be happy to help you. You can reach them on 1300 2018 00 or email [email protected].

Is the online training suitable for people with accessibility requirements?

Yes, the online training meets all accessibility requirements. If you are having any issues with the visual aspects, then we recommend you use the latest version of Chrome as this should solve any shading issues.

Is the Orientation online training all the training required for me to complete?

No, online Orientation training is just the beginning of your Games Shaper training journey! You will be invited to complete role and venue training in the coming months, both online and face to face.

How will role and venue training be delivered?

Your role and venue training will have both online training and face to face components, to ensure you are ready for anything at GC2018.

I am a Games Shaper – how do I access the online training?

As a Games Shaper, you will need to access the online training through the Games Shapers Portal, under the ONLINE TRAINING section.

Do I need a separate username and password to access the online training?

No. Once you have logged onto the Games Shapers Portal, the links to the online training will provide you with access to your training module without the need to enter another username or password.

Once I’ve completed my current online training, am I able to look back over the material?

Once you have worked through all the current content in the online training, you will get access to a checklist. However, you can go back over the content at any time. You will not lose access to the material after completing the checklist.

My question hasn’t been answered and I still need help, what do I do?

If you have any additional questions or concerns, please contact the Volunteer Contact Centre for further assistance.

Rosters

When will I get my roster?

We will be releasing your roster from December, in a phased approach depending on which team you are assigned to.

How many shifts will I do?

Each role is different and there are a number of factors that will determine your shift allocation. On average, our Games Shapers will need to commit to 8 shifts.

How long is a shift?

Shifts will average 8 hours in length. With some shifts being over or under 8 hours due to competition schedules. The health, safety and wellbeing of Games Shapers is paramount, breaks during shift will be provided with the number and length of breaks dependent on the length of your shift.

What if I have purchased tickets and I can’t do my shift?

We will endeavour to work with you to accommodate your ticketing purchases. When you receive your initial roster, you can contact your team to discuss this.

Will accommodation be provided?

No, you will need to provide your own accommodation during the Games. For accommodation resources, please visit our accommodation page.

Will I get fed on my shift?

Should your shift be longer than 5.5 hours in length, you will receive a workforce meal.

What if I have special dietary requirements?

Should you have any dietary requirements, you will have an opportunity to identify these during Venue Specific Training session.

Am I allowed to bring my own food/drinks on venue?

Food is not permitted to be brought into any Games venue unless otherwise agreed with your Venue Workforce Manager in advance. Should your shift be longer than 5.5 hours in length, you will receive a workforce meal.

As part of your GC2018 uniform, you will be provided with a 750mL drink bottle. You are encouraged to fill this with water (other liquids or bottles will not be permitted) before you leave home for your shift. When on venue, you can refill this at the designated drinking water re-fill point(s). In addition to this, as part of the workforce meal, you will also receive a 600mL bottle of water.

Will I get a break in my shift?

The health and wellbeing of our Games Shapers is absolutely paramount and we want to make sure you are in gold medal condition. Your supervisor will ensure that you are given sufficient breaks dependant on the length of your shift.

Due to my religion, I will require short breaks from my shift for special prayers or observances. Will there be adequate facilities available for these breaks?

On most venues, there will facilities to cater for this. Your supervisor will be able to manage your breaks to ensure you are accommodated.

I am a mother who breastfeeds, how can this be accommodated?

Most venues (but not all) will have a private space available to workforce for quiet reflection, the expression of faith or for breastfeeding mothers who need to express milk.

This room is very basic and will have no facilities or space available for storing breast milk, should this be required.

Should a Games Shaper want to bring their own storage option, this will need to be discussed with your Venue Workforce Manager at Venue Specific Training and they will explore what arrangements could be made for storage, but cannot guarantee a solution.

If I can’t do the roster that has been sent to me, what should I do?

If you cannot make any of your rostered shifts, then you should contact your team, using the details given to you in your roster notification email.

Do I need to do anything with my roster?

You do not have to confirm that your roster is acceptable, if you have any queries then contact your team using the details in your roster notification email.

Can I be rostered onto a shift with my friends/family?

Due to the complexity of rostering 15,000 Games Shapers across multiple venues, this will not be possible.

Will my rostered start time include travel time getting to the venue?

No, your start time is when you need to present yourself to check-in on venue. We recommend you give yourself plenty of time to arrive at your venue on time – on time is 15 minutes prior to your shift.

To arrive on time to my shift, what should I take into account?

All Games Shapers are required to go through a Personal Screening Area (PSA), similar to an airport, prior to checking in for their shift.

I’m travelling from outside Gold Coast/Brisbane for the Games. What date should I plan to be on the Gold Coast?

Your roster will show when your first shift commences, so make sure you are available to turn up on time for your first shift at your venue.

Will I be required to wear my uniform on every rostered day?

Yes, you must wear your uniform whilst on shift.

How many uniforms do I get?

Your uniform kit will have a sufficient number of items to make sure you are ready for each shift. Make sure you don’t lose any uniform items as there is limited contingency to replace items.

Will I be expected to stand/walk for long periods of time?

Depending on your role type, there may be extended periods of time that you may be required to be standing and/or walking. You will be advised on this and more at your Role-Specific Training. Any issues, please discuss with your Supervisor as soon as possible.

Will I be able to watch the events

Games Shapers will be stationed in a range of locations around the 18 Games venues and precincts.

Some Games Shapers will be in a position to see events live, however, your primary consideration needs to be focused on your role and delivering an incredible service to our many guests.

Uniforms

What happens on the day of my UAC appointment?

Your identification details will be checked against the ID document provided in your application. If all the details match, your Accreditation Pass will be printed and you will then collect your uniform.

Will I be required to wear my uniform on every rostered day?

Yes, you must wear your uniform whilst on shift.

How many uniforms do I get?

Your uniform kit will have a sufficient number of items to make sure you are ready for each shift. Make sure you don’t lose any uniform items as there is limited contingency to replace items.

Do I need to provide my own shoes?

You’ll be asked to provide your own white shoes that will be comfortable to wear for prolonged periods of time. We ask that these shoes be mostly white.

My measurements have changed since I picked up my uniform, can I get a smaller/bigger size?

In the first instance, speak to your Supervisor on venue. All exchanges are subject to availability of stock at the time.

What do I do if my uniform is lost or stolen?

Considerable time and money have been invested in your uniform so it’s important you take good care of it. GC2018 has no replacement policy for uniforms unless there has been a manufacturing defect. We suggest that you mark all of your kit with your full name, particularly the items that are easily left lying around and can mistakenly be picked up by others.

I’ve been given the wrong items at the UAC (2 mediums/1 small womens), can I be re-issued?

If your items are still in their original condition, then you can return them to the Uniforms helpdesk at the UAC.

My uniform has a fault in it (broken zipper etc.), can I get a new uniform?

If your items are still in their original condition, then you can return them to the Uniforms helpdesk at the UAC.

Can I use my water bottle on shift?

Yes, we want to make sure you are hydrated.

I have tattoos, do I have to cover them?

We will not ask you to cover your tattoos unless they feature offensive language or imagery.

Am I allowed to wear jewellery on shift?

All jewellery needs to be modest and not affect the functionality of the uniform. We don’t have on-site secure storage, so to avoid losing any expensive or meaningful personal items, we recommend you keep jewellery at home.

I didn’t have time wash my uniform, can I have an extra shirt?

You’ll be given a sufficient number of shirts and trousers to make sure you are ready to go for each shift in a clean uniform.

Can I bring my sunnies?

We recommend you bring sunglasses, especially if your role involves being outdoors. You will have to provide your own sunglasses.

How do I wash my uniform and will I be re-reimbursed for the cost if I have it dry cleaned?

All uniform garments are machine washable, quick drying and easily ironed. You will find wash and care instructions on the care label on the inside of each garment. We suggest after washing you put the garments on a hanger to dry. Any costs associated with the cleaning and maintenance of your uniform are your responsibility.

Can I personalize my uniform?

In order to maintain a consistent look across the whole GC2018 workforce, you must wear the full uniform while on shift as per the instructions set out in this document. It is critical that you do not mix and match GC2018 uniform pieces with your own personal clothing. Personal items may be worn under your uniform but must not be visible. You are not permitted to wear personal clothing on shift unless there are religious or cultural reasons.

How do I get a uniform that fits?

At your UAC session you will have the opportunity to try on uniform item sizes to find the best fit for you. We recommend that you try on a uniform, even if you think you know what size you are.

When will I receive my invite to pick up my uniform

We’ll be sending invites out from now until Games time, all Games Shapers will receive a uniform. The UAC will officially open on 23 January 2018.

I can’t make my UAC appointment; how will I pick up my uniform?

If you can’t make any of your available sessions, then please let our contact centre know on 1300 2018 00 and we will do our best to assist.

If you don’t have a uniform and accreditation, then you cannot volunteer at GC2018.

How long will it take for me to go through the UAC and receive my uniform?

To pick up your uniform and accreditation should take no more than 2 hours.

I’m running late for my appointment; Will I still be able to collect?

We advise that you still aim to attend the UAC on the same day.

I am International or Interstate, how will I receive my uniform?

Interstate/International Games Shapers will receive their uniform and accreditation at the UAC on the Gold Coast. Games Shapers in Cairns & Townsville will be asked to submit their uniform sizes via a survey. We will then pick and pack their individual uniform kit and send it up to our event cities for them to pick up.

Can my friend/family pick up my uniform on my behalf?

Space at the UAC is very limited so unless you require a support worker or are under 16, you will need to attend your UAC session alone.

Where is the UAC?

The UAC is in the same location as the Volunteer Selection Centre:

97 - 207 Burleigh Connection Road, Burleigh Waters, QLD, 4220

Can I bring along my family or friends?

Unless you require a support worker or are under 16 then we cannot allow any other people to attend your UAC session.

I’m part of the Medal Ceremonies team, when will I get my special MC uniform?

You will receive your workforce uniform and your medal ceremonies kit at the same UAC session.

What are my transport options?

We always recommend public transport or active travel where available so please use the Translink Journey Planner to identify your best option.

I’m a specialist volunteer, when do I get my unique identifiers arm bands etc.)

Unique Identifiers will be issued by your Supervisor at the start of each shift and collected at the end of shift.

Can I wear my uniform as soon as I get it?

We know you’ll love your uniform but to keep it in good condition, please wear your uniform for the first time at your first rostered shift. You can also wear it on the way to your shifts, whether you are driving or taking public transport.

Can I swap my uniform with another volunteer?

We recommend you keep hold of all your own kit, especially if you have written your name on it.

What should I do if I’ve lost a piece of uniform/forgot a piece of uniform?

First off we recommend you tell your Back of House Lost & Found and speak to your Workforce Manager. We have a small amount of contingency on venue to replace any forgotten/lost items.

Am I allowed to keep my uniform after the Games?

Yes! Your uniform remains the property of GC2018 until you have completed all of your rostered shifts for the Games. After your last shift they become yours – a reminder of your experience and participation at GC2018.

What happens if I have questions about, or issues with, my uniform after I have collected it?

Prior to your first shift, you can contact the Contact Centre either by telephone, email or online, using the Games Shapers Portal. If one of your items is defective it can be replaced by returning to the UAC and presenting it to the Uniforms Help Desk in its original condition.

Once you have commenced your shifts at your Games venue, any uniform questions should be directed to your Venue Workforce Manager.

May I travel to and from the venue in my normal clothes?

There are no storage facilities at any venues for workforce to keep items in. For this reason, we recommend that you travel to and from your venue in your full uniform.

What will happen if I turn up for my shift without my uniform or am missing items of my uniform?

If you do not present yourself in the full GC2018 uniform with all its items, you may not be able to check in for your shift.

Am I allowed to make any alterations or modifications to my uniform?

You are permitted to make minor alterations to your uniform for fit purposes (e.g. hem on trouser leg), however these should not be necessary. Your uniform was designed with a lot of the alterations built out of it, making it comfortable for a wide variety of shapes and sizes. Any alteration you do make will be at your expense, and alterations or modifications for aesthetic reasons will NOT be permitted.

Can I wear religious or cultural garments?

Absolutely, however they do need to be of plain design in grey, black or white with no visible branding.

Can I bring an additional bag if I have a medical condition that requires one?

Any medicine or medical equipment you require needs to be stored in your GC2018 issued shoulder bag.

Accreditation

What happens on the day of my UAC appointment?

Your identification details will be checked against the ID document provided on your application. If all the details match, your Accreditation Pass will be printed and you will then collect your uniform.

What if I lose my accreditation pass?

You must contact your Supervisor who will be able to assist you in the next steps.

What should I do if my accreditation pass has my incorrect name/information?

All participants will have their legal name, as it appears on their government-issued valid identification, on their Accreditation Pass by default.

Where the access is incorrect, you must contact your Supervisor who will be able to assist you.

What if I forget my accreditation pass for my shift?

You must contact your Supervisor straight away to notify them that you forgot your pass and then return home to collect it.

How should I wear my accreditation pass?

Your Accreditation Pass must be worn on the Games time lanyard (supplied with the Accreditation Pass upon collection) and be visible at all times whilst performing a Games Shaper role.

What does the accreditation pass do/allow me to do?

Your Accreditation Pass provides you with access to your Games time venues to perform your volunteer role.

You will also be able to use free public transport by showing your Accreditation Pass from 25th March – 18th April 2018.

Can I use my Accreditation Pass to access venues when I am not rostered on?

No, your Accreditation Pass is only valid for the specific times that you are rostered on.

Can I use my Accreditation Pass at different venues?

No, your Accreditation Pass provides you access only to your Games time venue(s).

Role Specific Training (RST)

Is attendance at role specific training mandatory?

Yes, attendance at all training sessions will be essential to deliver your role as a Games Shaper at GC2018.

What if I can’t attend?

If you can’t attend a session, please let us know as soon as you can by emailing [email protected]

What do I need to bring to my session?

You will need to bring a copy of the QR code which was sent in your confirmation email. You can bring this on your phone or printed. Make sure to also bring photo ID, this can be the same ID you used in your volunteer application. Be prepared to make notes and take along a re-usable water bottle so you can stay hydrated.

What should I wear?

Please wear comfortable casual clothing as some activities will have you moving around the classroom. Closed-in shoes are also encouraged.

Will I be provided free public transport?

No, free public transport will be provided from the 25th of March, so any training sessions prior to this will not be covered.

How do I get to my training venue?

There are a variety of training venues, and your confirmation email will give you further detail on transport options available to you. If possible, we always recommend you use active or public transport.

How long will role specific training take?

Depending on your role, training will be between 2-6 hours in length. Some roles will also require multiple sessions.

Will I be tested?

Your training will have a variety of exercises in order for you to be Games ready

Can I fail the training?

You can’t fail the training but remember to conduct yourself as you would at Games time.

Will I be required to go to more than one role specific training session?

Depending on your role, you may be required to attend more than one role specific training session to get you prepared to be a Games Shaper at GC2018.

Can I attend the same session more than once?

No, one face to face session along with the online training will prepare you for your role at Games time.

Are there child-minding facilities?

No, the training venues are not equipped to take care of any children.

What’s the difference between role specific and venue specific training?

At role specific training you’ll get the chance to meet your team and learn about the tasks you’ll be responsible for at GC2018.

Venue Specific Training will be held at your assigned venue where you will learn more about what happens at your venue and how you will safely perform your role on venue.

What will I be learning in role specific training?

At role specific training you’ll get the chance to meet your team and learn about the tasks you’ll be responsible for at GC2018.

Is free parking provided?

No, just like Games time, free parking will not be provided. If you must drive to the venue, we recommend you car share where possible to limit the local impact on parking.

How many other people will be at my training session?

Classroom sizes will vary, but we will focus on ensuring that the class size does not inhibit your ability to learn.

Can I bring my family/friends to the training sessions?

No, our training is only for Games Shapers and we cannot accommodate any other attendees.

I’m a school-aged Games Shaper, am I required to bring a parent/guardian to the training session?

If you are a school-aged Games Shaper, you are not required to bring a parent or guardian, there will be adequate supervision at all sessions.

I have a medical condition or accessibility requirement; how will I be supported in the training sessions?

If we aren’t already aware of this, then please let us know so we can make the correct arrangements. Email us at [email protected]

Will food be provided at my session?

Light refreshments will be provided at some sessions.

I have a dietary requirement; can I bring my own food?

Yes, if you have specific dietary requirements then you are more than welcome to bring your own food.

Will there be breaks in the sessions?

Depending on the length of your session, we will make sure you have sufficient breaks to make sure you are in gold medal condition.

Do I need to do both the online and face to face training?

YES! The online training should be completed before your face to face session so you are prepared.

Can I bring my own laptop to make notes?

You don’t need to bring a laptop to make notes, all your resources will be provided.

Is there free wifi at the training venue?

No, you will not be required to use the internet to complete your face to face training.

I need to change the session I’ve booked in to, what should I do?

Please let us know by getting in touch with the Contact Centre on 1300 2018 00 or emailing [email protected]

I missed my scheduled training session, what should I do?

If you missed your scheduled training session get in touch and let us know by emailing [email protected] or by calling 1300 2018 00

What if I’m running late to my session?

No matter if you’re late, it is best to still attempt to attend the session you have selected. We will be able to check you in and get you a seat.

Will I have a chance to meet my supervisor and raise any questions?

Yes, your team that you will be working with at Games time will be conducting your training.

How do I know if my session booking is confirmed?

You will receive a confirmation email with details of the session you have booked in to. You can also visit the Games Shapers Portal and view any sessions you have booked under the MY COURSES section.

Can I attend the same training sessions as my friend or family member?

Not all roles will be trained at the same time or place and your invite will be specific to the role you will undertake at Games time.

Who will run my training session?

Your Functional Area team will be running your session and will have all the expertise to ensure you are Games ready.

Will the training session be recorded?

No, you must attend the training in order to access the learning experience.

I have emailed the contact centre about my training and haven’t heard anything?

Our Volunteer Contact Centre will be closed from 16th December – 2nd January

Venue Specific Training (VST)

Is attendance at venue specific training mandatory?
Yes, attendance at all training sessions will be essential to deliver your role as a Games Shaper at GC2018.
What if I can’t attend?

If you can’t attend a session, please let us know as soon as you can by emailing [email protected].

What do I need to bring to my session?
There will be no storage on site so please don’t bring anything other than what is directed in your confirmation email.
What should I wear?
Closed-in shoes are mandatory. Please wear comfortable casual clothing as some activities will have you moving around the venue. Please refrain from wearing your Games Shaper uniform before your first shift.
Will I be provided free public transport?
Free public transport will be provided with your accreditation from the 25th of March, so any training sessions prior to this will not be covered.
Is free parking provided?
No, just like Games time, free parking will not be provided. If you must drive to the venue, we recommend you car share where possible to limit the local impact on parking. Your confirmation email will give you further detail on transport options available to you.
How long will venue specific training take?
Your confirmation email will have your session’s duration. The Portal also has this information.
Will I be tested?
No formal testing will take place.
I’ve been invited to more than one venue; do I have to attend a session at each venue?
You could be invited to multiple venues if you are assigned to multiple venues, and you should try to attend one session per venue so you prepared for Games time.
Are there child-minding facilities?
No, the venues are not equipped to take care of any children during training.
What’s the difference between role specific and venue specific training?

At role specific training you’ll get the chance to meet your team and learn about the tasks you’ll be responsible for at GC2018.

Venue Specific Training will be held at your assigned venue where you will learn more about what happens at your venue and how you will safely perform your role on venue.

What will I be learning in venue specific training?
Venue Specific Training will be held at your assigned venue where you will learn more about what happens at your venue and how you will safely perform your role on venue.
How many other people will be at my training session?
Session sizes will vary, but we will focus on ensuring that the session size does not inhibit your ability to learn.
Can I bring my family/friends to the training sessions?
No, our training is only for Games Shapers and we cannot accommodate any other attendees.
Will food be provided at my session?
No food will be provided at these training sessions.
Do I need to do both the online and face to face training?
YES! The online training should be completed before your face to face session so you are prepared.
Can I bring my own laptop to make notes?
No, you will not require a laptop at your face to face session.
Is there free Wi-Fi at the training venue?
No, you will not be required to use the internet to complete your face to face training.
I need to change the session I’ve booked in to, what should I do?
You will be able to log in to the Games Shapers Portal and change the date you have selected yourself by selecting a new session. This will cancel your previous selection.
I missed my scheduled training session, what should I do?

If you missed your scheduled training session get in touch and let us know by emailing [email protected] or by calling 1300 2018 00

How do I know if my session booking is confirmed?
You will receive a confirmation email with details of the session you have booked in to. You can also visit the Games Shapers Portal and view any sessions you have booked under the 'My Courses' section.
Can I attend the same training sessions as my friend or family member?
We cannot guarantee this as not all roles will be trained at the same time or place and your invite will be specific to the venue you will be assigned to at Games time.
Who will run my training session?
Your Venue team will be running your session and will have all the expertise to ensure you are Games ready.

Event Leadership Training (ELT)

What is ELT?

Event Leadership Training will equip you with the skills and confidence to lead a team of Games Shapers at GC2018.

Why do I have to do ELT?
In order to ensure the service consistency of our Games Shapers and provide a motivating and engaging atmosphere, we need to make sure their leaders are equipped with the right tools.
Will there be an online aspect to the training?
Yes, as with all other training for Games Shapers, there will be an online aspect to the training which will be released towards the end of January.
When will ELT take place?
ELT will take place late January and mid-February.
What should I bring to my training session?
You will need to bring a copy of the QR code which was sent in your confirmation email. You can bring this on your phone or a printed copy. Make sure to also bring photo ID, this can be the same ID you used in your volunteer application. Be prepared to make notes and take along a re-usable water bottle so you can stay hydrated.
What are my transport options available to get to training?
To get into the spirit of Games time, we recommend you take public transport as there will be limited parking available.
Can I bring food into training?
Yes, if you have specific dietary requirements then you are more than welcome to bring your own food.
How long will my ELT session be?
Your ELT session will run for 3 hours which will include a short break. Please make sure you arrive early so you don’t miss anything.
I have Games experience before and had a leadership role, do I have to attend?
GC2018 will provide unique challenges that will require leadership strategies that are bespoke for this major event.
I have previous management experience; do I have to attend?
GC2018 will provide unique challenges that will require leadership strategies that are bespoke for this major event.
How many sessions do I have to attend?
There will be one ELT session that you will be required to attend, however there will be other face to face and online training on your role and venue.
How big will the team be that I am leading?
Whether your team is large or small, your training will be essential to make GC2018 run smoothly and successfully.
I can’t attend any of the sessions due to availability, what should I do?
Get in touch with the Contact Centre to let us know and we’ll do our best to accommodate you.
I’m running late, should I still go to my training session?
No matter if you’re late, it is best to still attempt to attend the session you have selected. We will be able to check you in and get you a seat.
I’m in an event city (Cairns, Tville, Bris), will I be given Event Leadership Training?
If your role requires you in a leadership capacity, then we will invite you to an ELT session.

Transport

How do I travel to my shift?

To support security requirements and minimise the risk of congestion, no parking will be provided at venues. Individuals with Games Shaper accreditation will have access to free travel from the first service on Sunday 25 March to the last service on Wednesday 18 April on the TransLink public transport network in South East Queensland and Cairns. Free travel on the qconnect bus services in Townsville will also be available. You must show your Games Shapers accreditation to travel for free.

  • To travel to your shift you will need to:
  • travel by local bus, train or G:link light rail services to a transport hub or GC2018 venue.
  • walk or cycle directly to a transport hub or GC2018 venue, where bike parking will be provided.

Transport hubs will generally have Games shuttle buses running directly to selected venues. More information will be provided in February through a range of communication channels including the GC2018 Journey Planner.

Can I park at the venue?

Parking at or near GC2018 venues will not be permitted. You will need to plan ahead to understand your travel options, including using the GC2018 Journey Planner. The GC2018 Journey Planner will be available in early 2018 and can be accessed through the GC2018 app (released early February) and gc2018.com/transport

Is disabled parking provided at all venues?

Planning for people with accessibility requirements forms part of the GC2018 planning and delivery process. The transport partners are working carefully to identify pick up/drop off locations close to venues for people with accessible requirements and ensure that GC2018 facilities and services are designed to provide an equitable transport experience.

Information about accessible travel options will be available through the GC2018 Journey Planner, online travel information and customer contact centres.

Do Games Shapers have access to Games park 'n' rides?

A range of park ‘n’ ride opportunities will be available to support access to GC2018 venues. GC2018 Games Shapers will have access to some park ‘n’ ride sites to access GC2018 transport services.

These park ‘n’ rides will have public transport options available to access GC2018 venues. Parking arrangements and access may vary from site to site and more information will be provided in early 2018 through a range of communication channels.

If I carpool, will I be given special parking privileges?

We encourage car-pooling, however, parking at or near GC2018 venues will not be permitted.

Will any parking or vehicle permits be provided for Games Shapers?
Parking at or near GC2018 venues will not be an option. Parking permits will not be provided to Games Shapers.
I received a parking ticket while doing my shift, who will pay this?
Games Shapers should adhere to regulatory signage and Queensland road rules when parking. If issued with a parking infringement, you are wholly responsible for payment of the fine.
I’m volunteering before 25 March, what transport options are available to me?
We will cover transport options at your venue specific training in more detail so you are prepared in time for your first shift. Taking public transport or active travel will be your best way to get to your destination in the lead up to and during Games. Individuals with Games Shaper accreditation will have access to free travel from the first service on Sunday 25 March to the last service on Wednesday 18 April on the TransLink public transport network in South East Queensland and Cairns. Free travel on the qconnect bus services in Townsville will also be available. You must show your Games Shapers accreditation to travel for free.
Is there secure bicycle parking at all venues?
There will be bike parking available near the venues. We recommend that you secure your bicycle to the rack using a good quality lock.
Can I bring my bicycle on the train during the Games?
No. Bicycles will not be permitted on the Gold Coast corridor, to cater for additional commuters proposed to travel to and from the Gold Coast during Games time.
Will there be extra public transport services running during the Games?
Yes. Many high frequency services operate across the Gold Coast and some services will be enhanced (including improved frequency and/or hours of operations) to cater for increased travel demand from 4– 15 April 2018.
I don’t live near any public transport, how will I get to my shift?

If you live within driving distance to a public transport stop, you can drive to the stop and complete your trip to the venue using public transport. To help you plan your travel, the GC2018 Journey Planner will be available in February and can be accessed through the GC2018 app and gc2018.com/transport

I’m volunteering outside of regular public transport service hours, will there be options made available to me?

High frequency public transport services will be supplemented by ‘Route GC2018’ services. Route GC2018 will travel between Helensvale and Nerang stations, connecting with key transport interchanges and competition venues along the route including Southport, Surfers Paradise and Broadbeach. This service will operate 24 hours a day during the competition period (from four hours prior to the Opening Ceremony on Wednesday 4 April, until three hours after the Closing Ceremony on Sunday 15 April). To help you plan your travel, the GC2018 Journey Planner will be available in early 2018 and can be accessed through the GC2018 app and gc2018.com/transport

What is Route GC2018?
From 4– 15 April, public transport services will be supplemented by ‘Route GC2018’ services. Route GC2018 will travel between Helensvale and Nerang stations, connecting with key transport interchanges and GC2018 venues along the route including Southport, Surfers Paradise and Broadbeach. This service will operate 24 hours a day during the competition period (from four hours prior to the Opening Ceremony on Wednesday 4 April, until three hours after the Closing Ceremony on Sunday 15 April).
I’ve lost my Games Shapers accreditation pass, can I still travel for free on public transport?
No – You must show your Games Shapers accreditation pass to travel for free. Free public transport will be available from the first service on Sunday 25th March to the last service on Wednesday 18th April. You will also need your accreditation pass to access your venue to perform your role.
Does the free travel include taxis and booked hire options?
No. Free travel will only be available on train, G:link light rail, local bus and Games shuttle services. If you choose to travel by taxi or other booked hire services including rideshare to GC2018 venues, this will be at your own cost.
Can I travel for free on days I am not working?
Free public transport will be available for GOLDOC accredited Games Shapers from the first service on Sunday 25 March to the last service on Wednesday 18 April. You must show your Games Shapers accreditation pass to travel for free.
How do I pay for public transport travel on the days I am not working?

Free public transport will be available for GOLDOC accredited Games Shapers from the first service on Sunday 25 March to the last service on Wednesday 18 April. You must show your Games Shapers accreditation pass to travel for free. Prior to receiving your accreditation, you will need to pay for public transport. Getting a go card is easy. The fastest way is at one of TransLink’s many go card retail locationsbuy online or call 13 12 30.

You can find a list of retailers at www.translink.com.au.

I don’t have a go card - where can I get one?

Getting a go card is easy. The fastest way is at one of TransLink’s many go card retail locations, including:

  • 7-Eleven stores and selected retailers where you see the 'buy' symbol
  • Queensland Rail station ticket offices
  • fare machines at G:link and busway stations
  • on board Brisbane City Council CityCat and Ferries.

Alternatively, you can also buy a go card online or by calling 13 12 30.

Is there a journey planner I can use to pre-plan my travel to venues?

Yes – the GC2018 Journey Planner can be used to plan your journey to and from venues. The GC2018 Journey Planner will be supplemented by Games Shaper Transport fact sheets for each venue to further assist you in planning your journey to and from each shift. The GC2018 Journey Planner will be available in early February and can be accessed through the GC2018 app and gc2018.com/transport

What is the GC2018 Journey Planner?
The GC2018 Journey Planner is an online tool which allows spectators and Games Shapers to plan their travel to and from locations, GC2018 venues and Festival 2018 events.
How do I access the GC2018 Journey Planner?

The GC2018 Journey Planner is available from the GC2018 app and gc2018.com/transport

Where can I download GC2018 app? Is it free?

The GC2018 Journey Planner will be accessible in early February from the GC2018 app available from the App Store and Google Play. It will be free to download.

Medical Volunteers

Will you need volunteers with first aid training?

First aid trained Games Shapers will be required to provide spectator care at Gold Coast 2018 Commonwealth Games competition and non-competition venues. All first aid Games Shapers must have a current first aid certificate (current at Games time).

What types of medical and health professionals are required?

The GC2018 medical team will be made up of:

  • Doctors, including sports, emergency and primary care physicians as well as specialist Radiologists, Orthopaedic, Plastic and Maxillofacial Surgeons
  • Nurses, paramedics, first responders and first aiders
  • Physiotherapists, sports trainers and sports massage therapists
  • Radiographers and Sonographers
  • Optometrists, Optometry Dispensing Technicians
  • Dentists, dental prosthetics and assistants
  • Podiatrists
  • Pharmacists
  • Pathologists
  • Medical administrators and other support roles.
What is involved in being a Medical and Health Practitioner volunteer?

Our medical Games Shapers will be involved in all aspects of the Games experience, from athlete care through to spectator first aid. Depending on your experience and qualifications, we will place you in an appropriate role.

Roles are available across a number of areas including:

  • Multidisciplinary Polyclinic at the Commonwealth Games Village
  • Field of Play medical teams
  • Athlete Recovery Facilities at competition venues
  • First Aid provision at competition venues
  • Games Family Hotel
Do I get assigned to one sport competition?

Medical Games Shapers will be allocated to roles based around the sports competition schedule. As a result, some Games Shapers will work at a single sport throughout the entire period, where other Games Shapers may work across several sports. It is also important to note that some Games Shapers will be allocated to non-competition roles including at the Commonwealth Games Village Polyclinic, medical clinics and control centres.

Do I get continuous professional development (CPD) points or continuing medical education (CME) points?

Discussions with colleges and professional organisations are ongoing regarding formal recognition of volunteering at GC2018 as a learning experience for CPD/CME points. Further information will be made available once confirmed.

Do I need to supply my own professional indemnity insurance?

Medical Games Shapers do not require their own professional indemnity insurance. All volunteers are immune from liability under s39 of the Civil Liability Act 2003 whilst acting in good faith and doing ‘community work’ for a ‘community organisation’ (or as an office holder of a community organisation), with the following exceptions of:

  1. Liability not excluded for criminal acts;
  2. If the volunteer was intoxicated; or
  3. If the volunteer acts outside the scope of activities or contrary to instructions.
My qualifications have recently lapsed but I have plenty of experience, can I apply?

To be considered for these positions, details of your qualifications are required. You must maintain these from now until Games time. If you are selected to proceed, we will contact you directly to obtain copies of your relevant qualifications.

I’m a medical specialist in my country of residence but not registered in Australia, can I apply?

If your profession requires registration, you must be registered to practice in Australia to be considered for a medical or health professional volunteer role.

I hold a First Aid Certificate from another Commonwealth country, is it valid?

Queensland legislation requires first aid certificate holders to hold a nationally recognized certificate; overseas applicants with appropriate skills and experience would be considered but would likely have to undertake local training before the Games.

I am a medical student and would like to Volunteer for the Medical Team, am I eligible?

Opportunities exist in several roles for health care students including medical students.

Technology

Is my personal data safe?

We take all reasonable precautions to deal with your personal information lawfully and to protect it against loss, and unauthorised access, use, modification, disclosure or other forms of misuse.

For information check our privacy policy.

Will my data be sold to any third parties or sent to other entities?

No, we will never sell your details to external parties. Information will only be shared with other entities in accordance with our privacy policy.

How do I upgrade to a supported browser?

Internet Explorer

IE10

  1. Click on the gear wheel icon in the top right hand corner of your browser (will be under the red x that closes your browser)
  2. Click on “about internet explorer” this will open a new window
  3. Tick the tick box “install new versions automatically” this will automatically update any new versions of IE as they are created

IE9

  1. Click on the start button, in the bottom left hand corner of your screen
  2. Type update in the search box
  3. Click on “windows update” this will be shown in your list of results
  4. A window will then open, click on “check for updates” in the left hand pane
  5. You will get a message telling you that important updates and option updates are available
  6. Click on the important updates available message, this will show you what is available
  7. Select the internet explorer option that you want and click ok
  8. Click on “install updates” if you are prompted for your password or confirmation, type the password and provide confirmation

IE8

  1. Open internet explorer
  2. Select “tools” from the toolbar
  3. Select “windows update” this will open up a new screen
  4. Select “express” and wait for the update to process
  5. Select the updates that relate to Internet Explorer
  6. Click “review and install updates” you can find this option at the top of the page. This will bring you to a new screen
  7. Select install updates
  8. Your computer will now start installing the updates
  9. Click restart now

Chrome

  1. Open Chrome
  2. In the top right look for the more option
  3. Click update google chrome
  4. Click relaunch
  5. If you do not want to restart your browser straight away click not now and the browser will be updated next time that you restart your browser.

Firefox

You can download Firefox by downloading and installing it directly from Mozilla

  1. Go to Firefox
  2. Click on menu button in the top right hand corner (3 lines on top of each other)
  3. Click on the (?) at the bottom of the pop out
  4. Click on about Firefox
  5. A new window will open and Firefox will begin to check for updates
  6. When the updates are ready to be installed you will see the option to “restart Firefox to update”

Safari

  1. Click on the apple in the top left hand corner of your screen
  2. Select software update
  3. Your computer will check for new software
  4. You will now be given a list of the software that is available for updating
  5. Click the tick box beside safari update
  6. Click on install
  7. You may be prompted to enter in your password, if so please enter in your password and click ok

Browsers not supported using TLSv1.1 or TLSv1.2

  • Google Chrome versions 1 – 21
  • Google Android OS browser versions 1.0, 1.1, 1.5, 1.6, 2.0 - 2.1, 2.2 - 2.2.3, 2.3, 2.3.7, 3.0 - 3.2.6, 4.0 - 4.0.4, 4.1 - 4.3.1, 4.4 - 4.4.4
  • Mozilla Firefox versions 1.0, 1.5, 2 – 26
  • Microsoft internet explorer versions 1 – 10
  • Microsoft Internet Explorer Mobile versions 7, 9, 10
  • Apple safari versions 1 – 6
  • Apple safari mobile versions 3 – 5