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Volunteer Program Frequently Asked Questions

How to Apply

How do I apply to volunteer?

To be a GC2018 volunteer, you must complete an online application form.

What do I need to have with me before I apply?

There are some basic identification requirements to be included with the application, so you’ll need your driver’s licence, passport or birth certificate.

When do applications close?

To avoid disappointment, we encourage anyone interested in volunteering to apply as soon as possible .

The closing date will depend on the level of demand, which is why we’re encouraging people to apply as soon as possible.

What are the minimum requirements for applicants?
  • be aged 16 or over at point of application
  • be able to speak and read English or is an Australian Sign Language (AUSLAN) user;
  • be available between the 4th and 15th April 2018;
  • be able to come to Gold Coast for a friendly, informal selection event;
  • be able to attend and meet the cost of travelling to the Gold Coast for up to 4 days of training from November 2017
  • be able to attend an appointment at our Uniform and Accreditation Centre (UAC) on the Gold Coast to collect your uniform and official pass from January 2018
  • agree to a background security check.
I can’t access the web, are there other opportunities to apply?

Applicants who don’t have access to a computer can register through the local council library network. Our staff will man these booths and provide help where required in selected Brisbane and Gold Coast public libraries.

Alternatively call the contact centre on 1300 2018 00 and we will help you fill in the form online.

Applicants at a minimum will need an email address.

How long does the application form take to complete?

The application process takes approximately 30 minutes in total. It can be filled out in one attempt or saved and updated at a later time.

General GC2018 Information

When is the Gold Coast Commonwealth Games?

The Gold Coast will host the Commonwealth Games from 4 – 15 April in 2018.

What is the GC2018 Volunteer Program?

We will require the energy and enthusiasm of 15,000 volunteers to help deliver a great Commonwealth Games in 2018. The Volunteer Program will manage the sourcing, selection and care of all GC2018 volunteers.

What is the best support contact for the Volunteer Program?

Applicants should access the GC2018 Volunteer Portal in the first instance for all up to date information.

If you cannot find the information you require, please contact 1300 2018 00 or send us an email.

Where do you need Volunteers?

GC2018 events are being hosted across Queensland. The majority of the venues are on the Gold Coast with other venues located in Brisbane, Townsville and Cairns.

Where are the venues located?

The majority of the venues are on the Gold Coast with other venues located in Brisbane, Townsville and Cairns. Check out our venues page for a full list.

What are you looking for in a volunteer?

We are looking for volunteers who have a positive attitude, enjoy working in a team environment, are approachable and friendly, can commit to their shifts throughout Games time and who are an outstanding ambassador for the Gold Coast 2018 Commonwealth Games.

What provisions are there for people with accessibility requirements?

The Volunteer Program will be an inclusive program and provisions will be made to ensure people with accessibility, mobility and /or medical requirements are given every opportunity to be volunteer at GC2018 in the best and safest way.

Will the Volunteer selection be inclusive?

GOLDOC will recruit a diverse volunteer workforce representative of Queensland (people of every gender, socio-economic status, orientation or ability).

Will you require references and if so, how many and by whom?

References and/or qualifications may be required for some specialist positions such as medical, however for general positions this is not a prerequisite.

Do I need to live on the Gold Coast?

It is not a pre-requisite that you are a permanent resident on the Gold Coast to volunteer at the Gold Coast 2018 Commonwealth Games (GC2018). You will need to be able to get yourself to the Gold Coast or any other host city (Brisbane, Cairns and Townsville) and source your own accommodation to be here for the duration of the Games, as well as be available to attend training prior to the Games. Dates for the training will be advised in mid-2017.

Will you be taking international volunteers?

Anyone interested in volunteering is welcome to apply. In order to volunteer at the Games, you must have the appropriate right to volunteer in Australia.  

What type of visa will I need?

Please refer to the Australian Government’s Department of Immigration and Border Protection website to examine the most appropriate visa and eligibility criteria for your nationality.

Getting an appropriate visa is the responsibility of the volunteer. If you are unable to get a visa, unfortunately, we won’t be able to have you as a volunteer at our Games.

Requirements

How much time will I need to volunteer?

All volunteers must be available for the duration of the Games (4-15 April 2018 inclusive). 

A number of roles will also require volunteers to have availability during the preparation and arrivals period leading into the Games, from January 2018

There will also be up to four days of training ahead of the Games.

How long will a shift be?

Shifts will be between 6 and 10 hours, but may be as long as 12 hours by exception. Volunteers will be advised of their individual rosters closer to the Games.

Will I be able to watch the events?

Volunteers will be stationed in a range of locations around the 18 Games venues and precincts. Some volunteers will be in a position to see events live, however, the primary consideration needs to be focussed on their role.

Do I get a break during my shift?

The health and safety of volunteers is paramount. Breaks during shift will be enforced, dependent on the length of your shift.

I don’t want to volunteer for the entire Games, can I just volunteer for a nominated time?

We’re encouraging as many people as possible to apply to Volunteer. There will be a range of requirements come Games time but we do need people to be available from 4 – 15 April 2018.

Is there a minimum age for volunteers?

Volunteers will need to be 16 years of age or older at time of application.

Are there any roles for youth volunteers?

Youth volunteers may be required in some sports-specific roles, for example ball collectors, athlete kit carriers etc.

These positions will be sourced direct through the relevant National/State Sporting Organisations.

What language requirements will there be?

You must be able to speak and read English, or are an Australian Sign Language (AUSLAN) user.

Do you do criminal record checks?

Yes, a background check will be undertaken for all successful applicants. This is a common requirement with all major events.

Volunteer Portal

What is the GC2018 Volunteer Portal?

The Volunteer Portal is a place where you can log in and receive general information about volunteering once you’ve applied, the interview process, training program, rosters and uniform and accreditation collection.

Why is the application process so lengthy?

The Volunteers team are expecting a large amount of applications which will take time to process to ensure successful applicants meet the Games requirements.

Adequate care is taken to assess each application and ensure the best person is placed in each role.

If miss the application phase, can I submit a late application?

No, in order to volunteer at GC2018 you must submit your complete application during the application window.

What if my circumstances change between application and Games time?

Applicants/Volunteers should visit the GC2018 Volunteer Portal as the first reference point. The Volunteer Portal has options for applicants to change their details directly at any time.

For certain fields on the application form, you may be asked to get in touch prior to changing your information. 

Areas of Interest

I’m interested in a particular sport/venue. Can you guarantee this?

We will endeavour to assign positions that meet with people’s preference and experience, however given the volume of applicants and roles this cannot be guaranteed.

All volunteer roles are critical and have been designed to ensure maximum contribution and enjoyment for the individual.

I would like to volunteer with my spouse / family member/s / friend(s). Can you guarantee we will all get a role as a volunteer and be assigned to the same venue?

There are no guarantees for roles. Every role will be selected on merit; however, we will do our utmost to make the experience as convenient and enjoyable as possible for families applying together.

Can I be a volunteer driver?

To be eligible to drive at GC2018, you must have an open and valid driver’s licence. Individuals who are currently on learner or provisional licence will not be eligible.

Eligible licenses include:

  • a valid open Queensland licence
  • a valid open interstate licence (non Queensland residents)
  • a valid open overseas licence (non Australian residents)
Can I use my language skills in a volunteer role?

We need volunteers with different language skills, including AUSLAN - Sign Language, to assist us in delivering a range of services to people from all over the world.

Entitlements

Do volunteers receive free tickets?

No. All tickets need to be applied for through the ticket request phase commencing in April 2017.

Will accommodation be provided?

No, you will need to provide your own accommodation during the Games.

Are accommodation options available for volunteers?

Volunteers are required to source their own accommodation for the duration of the training period and the Games (4-15 April 2018).

Will I be paid for my time?

No, volunteers will not be paid for their time.

Will food and beverages be provided?

Depending on the length of your shift, a meal and beverages /refreshments will be provided to you.

In total around 150,000 meals will be provided to volunteers throughout GC2018.

I have specific dietary requirements; will this be catered for? (Gluten, Dairy, Vegetarian, Vegan)

We’re working with the contract caterers to deliver diverse menu choices that meet vegetarian, medically specified, multicultural, religious and ethnic considerations.

Due to my religion, I will require short breaks from work for special prayers or observances. Will there be adequate facilities available for these prayers?

We will have facilities to cater for this on all venues.

Will free transport be provided?

Volunteers will receive free transport to and from events in all event cities, when using Translink operated services from March 25 2018.

Active travel for volunteers who live close to venues is also encouraged.

What if I’m volunteering outside of regular public transport hours?

We will endeavour to ensure suitable transport is available to all of our volunteers. For events occurring outside of regular transport hours, additional services will be added to assist with the increased demand.

Will I receive training?

The type of training you receive will be dependent on your role. It will cater for orientation training, role specific training, venue training, and potentially leadership training if you fulfil a team leader role.

Application Form

Can I apply using my mobile phone?

Completing the application form could take up to 30 minutes.

The application form has been optimised for Desktop and Tablet, therefore we recommend using a desktop computer or tablet to apply instead of a mobile device.  If you need support, please contact the GC2018 Contact Centre on 1300 2018 00.

How do I know my application has been received?

If you have successfully submitted your application, you will have received a notification to the email address you provided. You can also log in to the Volunteer Portal to check the status of your application.

If it has been submitted, your status should read as: Application Submitted

I am having issues submitting my application form. What do I do?

If you are having any trouble completing your online application, please call us on 1300 2018 00.

Our contact centre opening hours are:

Monday - Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 8.30am - 12:00noon

Alternatively, please send an email.

I am having technical trouble with my application. Can you help?

If you are having any trouble completing your online application, please call us on 1300 2018 00.

Our contact centre opening hours are:

Monday - Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 8.30am - 12:00noon

Alternatively, please send an email.

I’ve tried calling you for help without success – what can I do?

Our contact centre opening hours are:

Monday - Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 8.30am - 12:00noon

If you are unable to call during these times, or due to high call volumes there is a delay in answering your call, please send an email with your query and we will be in contact.

In the application form there is a field asking for a “volunteer code”. What is this?

Volunteer codes will be issued to some groups of volunteers so they can be identified through the application process. An example of this would be an umpire who has been endorsed by their chosen sport for a Sport Volunteer role to enable them to be identified when processing their application.

This is an optional field. If you have not been provided with a volunteer code, please leave this field blank.

What happens to the information I provide in my volunteer application?

The information being provided will be used by in accordance with GOLDOC's privacy policy. This means GOLDOC can contact you in relation to your application to be a volunteer or other GC2018 opportunities.

I’ve forgotten my username and password. What should I do?

You can reset your password from the Volunteer Portal in the first instance. If you require further assistance retrieving your log in details, please contact us on 1300 2018 00.

Our contact centre opening hours are:

Monday - Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 8.30am - 12:00noon

Alternatively, please send an email.

Why are you asking about my sexuality?

This information is used for statutory reporting only. The information you provide in this section will be separated from the rest of your application and remain anonymous. It will be held in strict confidence to provide an overall picture of the diversity of the volunteers delivering the Games. There is no obligation to provide this information. Any information that you provide here will have no bearing on any selection decision.

Why are you asking about my religious beliefs?

This information is used for statuary reporting only. The information you provide in this section will be separated from the rest of your application and remain anonymous. It will be held in strict confidence to provide an overall picture of the diversity of the volunteers delivering the Games. There is no obligation to provide this information. Any information that you provide here will have no bearing on any selection decision.

How many volunteers are required for the Games?

GOLDOC will require up to 15,000 volunteers to fulfil Games requirements.

What is the Volunteer Selection Centre?

The Volunteer Selection Centre is the physical location where successful applicants will undergo assessment, engagement and identification validation.

Where is the Volunteer Selection Centre?

The Volunteer Selection Centre (VSC) will be located at Reedy Creek Road, Burleigh (the old Bunnings site next to Stocklands Shopping Centre).

How do I get to the Volunteer Selection Centre?

The Volunteer Selection Centre, located on Reedy Creek Road, West Burleigh (next to the Stockland Shopping Centre) has over 300 car parks available and is serviced by multiple bus routes. Please use the Translink’s journey planner to plan your trip.

Advice will be provided as to when you need to visit the centre through the GC2018 Volunteer Portal.

What happens if I can’t make the time or date for my interview?

We are scheduling a significant number of volunteer interviews and appreciate you making every effort to attend your scheduled sessions. If, however you cannot attend, please contact us on 1300 2018 00.

Our contact centre opening hours are:

Monday - Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 8.30am - 12:00noon

Alternatively, please send an email and we will endeavour to find you an alternative session.

What are the contact details for the volunteer program?

You can contact us on 1300 2018 00.

Our contact centre opening hours are:

Monday - Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 8.30am - 12:00noon

Alternatively, you may wish to send an email with your query.

I have recently applied but wish to withdraw, what do I do?

You can request to withdraw your application via the Volunteer Portal.

Alternatively, you can contact us on 1300 2018 00.

Our contact centre opening hours are:

Monday - Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 8.30am - 12:00noon

Uniforms

Do I get a uniform?

Yes, all volunteers receive a uniform to wear on shift throughout the Games.

When will I get my uniform?

All volunteers will receive a uniform prior to the Games commencing. Details and timings will be communicated to volunteers through the portal.

Can I keep the Uniform?

The uniform remains the property of GOLDOC until the end of the event. You will be able to keep them once the Games have finished.

Medical Volunteers

Will you need volunteers with first aid training?

First aid trained volunteers will be required to provide spectator care at Gold Coast 2018 Commonwealth Games competition and non-competition venues. All first aid volunteers must have a current first aid certificate (current at Games time).

What types of medical and health professionals are required?

The GC2018 medical team will be made up of:

  • Doctors, including sports, emergency and primary care physicians as well as specialist Radiologists, Orthopaedic, Plastic and Maxillofacial Surgeons
  • Nurses, paramedics, first responders and first aiders
  • Physiotherapists, sports trainers and sports massage therapists
  • Radiographers and Sonographers
  • Optometrists, Optometry Dispensing Technicians
  • Dentists, dental prosthetics and assistants
  • Podiatrists
  • Pharmacists
  • Pathologists
  • Medical administrators and other support roles.
What is involved in being a Medical and Health Practitioner volunteer?

Our medical volunteers will be involved in all aspects of the Games experience, from athlete care through to spectator first aid. Depending on your experience and qualifications, we will place you in an appropriate role.

Roles are available across a number of areas including:

  • Multidisciplinary Polyclinic at the Commonwealth Games Village
  • Field of Play medical teams
  • Athlete Recovery Facilities at competition venues
  • First Aid provision at competition venues
  • Games Family Hotel
Do I get assigned to one sport competition?

Medical volunteers will be allocated to roles based around the sports competition schedule. As a result, some volunteers will work at a single sport throughout the entire period, where other volunteers may work across several sports. It is also important to note that some volunteers will be allocated to non-competition roles including at the Commonwealth Games Village Polyclinic, medical clinics and control centres.

Do I get continuous professional development (CPD) points or continuing medical education (CME) points?

Discussions with colleges and professional organisations are ongoing regarding formal recognition of volunteering at GC2018 as a learning experience for CPD/CME points. Further information will be made available once confirmed.

Do I need to supply my own professional indemnity insurance?

Medical volunteers do not require their own professional indemnity insurance. All volunteers are immune from liability under s39 of the Civil Liability Act 2003 whilst acting in good faith and doing ‘community work’ for a ‘community organisation’ (or as an office holder of a community organisation), with the following exceptions of:

  1. Liability not excluded for criminal acts;
  2. If the volunteer was intoxicated; or
  3. If the volunteer acts outside the scope of activities or contrary to instructions.
My qualifications have recently lapsed but I have plenty of experience, can I apply?

To be considered for these positions, details of your qualifications are required. You must maintain these from now until Games time. If you are selected to proceed, we will contact you directly to obtain copies of your relevant qualifications.

I’m a medical specialist in my country of residence but not registered in Australia, can I apply?

If your profession requires registration, you must be registered to practice in Australia to be considered for a medical or health professional volunteer role.

I hold a First Aid Certificate from another Commonwealth country, is it valid?

Queensland legislation requires first aid certificate holders to hold a nationally recognized certificate; overseas applicants with appropriate skills and experience would be considered but would likely have to undertake local training before the Games.

I am a medical student and would like to Volunteer for the Medical Team, am I eligible?

Opportunities exist in several roles for health care students including medical students.

Technology

Is my personal data safe?

We take all reasonable precautions to deal with your personal information lawfully and to protect it against loss, and unauthorised access, use, modification, disclosure or other forms of misuse.

For information check our privacy policy.

Will my data be sold to any third parties or sent to other entities?

No, we will never sell your details to external parties. Information will only be shared with other entities in accordance with our privacy policy.

How do I upgrade to a supported browser?

Internet Explorer

IE10

  1. Click on the gear wheel icon in the top right hand corner of your browser (will be under the red x that closes your browser)
  2. Click on “about internet explorer” this will open a new window
  3. Tick the tick box “install new versions automatically” this will automatically update any new versions of IE as they are created

IE9

  1. Click on the start button, in the bottom left hand corner of your screen
  2. Type update in the search box
  3. Click on “windows update” this will be shown in your list of results
  4. A window will then open, click on “check for updates” in the left hand pane
  5. You will get a message telling you that important updates and option updates are available
  6. Click on the important updates available message, this will show you what is available
  7. Select the internet explorer option that you want and click ok
  8. Click on “install updates” if you are prompted for your password or confirmation, type the password and provide confirmation

IE8

  1. Open internet explorer
  2. Select “tools” from the toolbar
  3. Select “windows update” this will open up a new screen
  4. Select “express” and wait for the update to process
  5. Select the updates that relate to Internet Explorer
  6. Click “review and install updates” you can find this option at the top of the page. This will bring you to a new screen
  7. Select install updates
  8. Your computer will now start installing the updates
  9. Click restart now

Chrome

  1. Open Chrome
  2. In the top right look for the more option
  3. Click update google chrome
  4. Click relaunch
  5. If you do not want to restart your browser straight away click not now and the browser will be updated next time that you restart your browser.

Firefox

You can download Firefox by downloading and installing it directly from Mozilla

  1. Go to Firefox
  2. Click on menu button in the top right hand corner (3 lines on top of each other)
  3. Click on the (?) at the bottom of the pop out
  4. Click on about Firefox
  5. A new window will open and Firefox will begin to check for updates
  6. When the updates are ready to be installed you will see the option to “restart Firefox to update”

Safari

  1. Click on the apple in the top left hand corner of your screen
  2. Select software update
  3. Your computer will check for new software
  4. You will now be given a list of the software that is available for updating
  5. Click the tick box beside safari update
  6. Click on install
  7. You may be prompted to enter in your password, if so please enter in your password and click ok

Browsers not supported using TLSv1.1 or TLSv1.2

  • Google Chrome versions 1 – 21
  • Google Android OS browser versions 1.0, 1.1, 1.5, 1.6, 2.0 - 2.1, 2.2 - 2.2.3, 2.3, 2.3.7, 3.0 - 3.2.6, 4.0 - 4.0.4, 4.1 - 4.3.1, 4.4 - 4.4.4
  • Mozilla Firefox versions 1.0, 1.5, 2 – 26
  • Microsoft internet explorer versions 1 – 10
  • Microsoft Internet Explorer Mobile versions 7, 9, 10
  • Apple safari versions 1 – 6
  • Apple safari mobile versions 3 – 5

Training

Will I receive training to fulfil my role?

Yes, you will receive training as a volunteer. All information relating to the volunteer training requirements will be communicated to you through email and the Volunteer Portal.

Precise dates and duration of training will be confirmed in 2017, but you can expect it to be approximately up to four days.