No, in order to volunteer at GC2018 you must have submitted your complete application during the application window, open from 6th February until 20th March 2017.
You can request to withdraw your application via the Volunteer Portal. Alternatively, you can contact us on 1300 2018 00.
If you have successfully submitted your application, you will have received a notification to the email address you provided. You can also log in to the Volunteer Portal to check the status of your application.
If it has been submitted, your status should read as: Processing Application
The Gold Coast will host the Commonwealth Games from 4 – 15 April in 2018.
We will require the energy and enthusiasm of 15,000 volunteers to help deliver a great Commonwealth Games in 2018. The Volunteer Program will manage the sourcing, selection and care of all GC2018 volunteers.
Applicants should access the GC2018 Volunteer Portal in the first instance for all up to date information.
If you cannot find the information you require, please contact 1300 2018 00 or send us an email.
GC2018 events are being hosted across Queensland. The majority of the venues are on the Gold Coast with other venues located in Brisbane, Townsville and Cairns.
We are looking for volunteers who have a positive attitude, enjoy working in a team environment, are approachable and friendly, can commit to their shifts throughout Games time and who are an outstanding ambassador for the Gold Coast 2018 Commonwealth Games.
The Volunteer Program will be an inclusive program and provisions will be made to ensure people with accessibility, mobility and /or medical requirements are given every opportunity to be volunteer at GC2018 in the best and safest way.
GOLDOC will recruit a diverse volunteer workforce representative of Queensland (people of every gender, socio-economic status, orientation or ability).
References and/or qualifications may be required for some specialist positions such as medical, however for general positions this is not a prerequisite.
It is not a pre-requisite that you are a permanent resident on the Gold Coast to volunteer at the Gold Coast 2018 Commonwealth Games (GC2018). You will need to be able to get yourself to the Gold Coast or any other host city (Brisbane, Cairns and Townsville) and source your own accommodation to be here for the duration of the Games, as well as be available to attend training prior to the Games. Dates for the training will be advised in mid-2017.
Anyone interested in volunteering is welcome to apply. In order to volunteer at the Games, you must have the appropriate right to volunteer in Australia.
Please refer to the Australian Government’s Department of Immigration and Border Protection website to examine the most appropriate visa and eligibility criteria for your nationality.
Getting an appropriate visa is the responsibility of the volunteer. If you are unable to get a visa, unfortunately, we won’t be able to have you as a volunteer at our Games.
All volunteers must be available for the duration of the Games (4-15 April 2018 inclusive).
A number of roles will also require volunteers to have availability during the preparation and arrivals period leading into the Games, from January 2018
There will also be up to four days of training ahead of the Games.
Shifts will be between 6 and 10 hours, but may be as long as 12 hours by exception. Volunteers will be advised of their individual rosters closer to the Games.
Volunteers will be stationed in a range of locations around the 18 Games venues and precincts. Some volunteers will be in a position to see events live, however, the primary consideration needs to be focussed on their role.
The health and safety of volunteers is paramount. Breaks during shift will be enforced, dependent on the length of your shift.
We’re encouraging as many people as possible to apply to Volunteer. There will be a range of requirements come Games time but we do need people to be available from 4 – 15 April 2018.
Volunteers will need to be 16 years of age or older at time of application.
Youth volunteers may be required in some sports-specific roles, for example ball collectors, athlete kit carriers etc.
These positions will be sourced direct through the relevant National/State Sporting Organisations.
You must be able to speak and read English, or are an Australian Sign Language (AUSLAN) user.
Yes, a background check will be undertaken for all successful applicants. This is a common requirement with all major events.
We want everyone to be involved and experience the best of GC2018. If you’re offered a role as a volunteer, then we will need you to be available for the duration of GC2018. However, we will attempt, where possible, to schedule your shifts so that you can attend a GC2018 event that you have purchased a ticket for.
The Volunteer Portal is a place where you can log in and receive general information about volunteering once you’ve applied, the interview process, training program, rosters and uniform and accreditation collection.
Visit the GC2018 Volunteer Portal as the first reference point. The Volunteer Portal has options for applicants to change their details directly at any time. For certain fields on the application form, you may be asked to get in touch prior to changing your information.
Areas of Interest
We will endeavour to assign positions that meet with people’s preference and experience, however given the volume of applicants and roles this cannot be guaranteed.
All volunteer roles are critical and have been designed to ensure maximum contribution and enjoyment for the individual.
There are no guarantees for roles. Every role will be selected on merit; however, we will do our utmost to make the experience as convenient and enjoyable as possible for families applying together.
To be eligible to drive at GC2018, you must have an open and valid driver’s licence. Individuals who are currently on learner or provisional licence will not be eligible.
Eligible licenses include:
- a valid open Queensland licence
- a valid open interstate licence (non Queensland residents)
- a valid open overseas licence (non Australian residents)
We need volunteers with different language skills, including AUSLAN - Sign Language, to assist us in delivering a range of services to people from all over the world.
No. All tickets need to be applied for through the ticket request phase commencing in April 2017.
No, you will need to provide your own accommodation during the Games.
Volunteers are required to source their own accommodation for the duration of the training period and the Games (4-15 April 2018).
No, volunteers will not be paid for their time.
Depending on the length of your shift, a meal and beverages /refreshments will be provided to you.
In total around 150,000 meals will be provided to volunteers throughout GC2018.
We’re working with the contract caterers to deliver diverse menu choices that meet vegetarian, medically specified, multicultural, religious and ethnic considerations.
We will have facilities to cater for this on all venues.
Volunteers will receive free transport to and from events in all event cities from 25 March to 18 April, when using TransLink operated services in Brisbane, Gold Coast and Cairns, and qconnect in Townsville. Active travel for volunteers who live close to venues is also encouraged.
We will endeavour to ensure suitable transport is available to all of our volunteers. For events occurring outside of regular transport hours, additional services will be added to assist with the increased demand.
The type of training you receive will be dependent on your role. It will cater for orientation training, role specific training, venue training, and potentially leadership training if you fulfil a team leader role.
Volunteer Selection Centre
The Volunteer Selection Centre (VSC) is the physical location where shortlisted applicants will undergo assessment, engagement and identification validation. The Volunteer Selection Centre will be located in Burleigh. The address will be provided as part of your invitation if you are asked to come to a selection event.
We are scheduling a significant number of volunteer interviews and appreciate you making every effort to attend your scheduled sessions. If, however you cannot attend then go to the Volunteer Portal to select another date and time that is suitable. Alternatively, please contact us on 1300 2018 00 or send an email and we will try to find you an alternative session.
If your application has been successful, Invitations will be sent from April to attend an interview at the Volunteer Selection Centre. With a large variety of volunteering positions available and such considerable interest from motivated individuals like you, we hope you understand it may take us some time to let you know the outcome of your application.
Yes, all volunteers receive a uniform to wear on shift throughout the Games.
All volunteers will receive a uniform prior to the Games commencing. Details and timings will be communicated to volunteers through the portal.
The uniform remains the property of GOLDOC until the end of the event. You will be able to keep them once the Games have finished.
First aid trained volunteers will be required to provide spectator care at Gold Coast 2018 Commonwealth Games competition and non-competition venues. All first aid volunteers must have a current first aid certificate (current at Games time).
The GC2018 medical team will be made up of:
- Doctors, including sports, emergency and primary care physicians as well as specialist Radiologists, Orthopaedic, Plastic and Maxillofacial Surgeons
- Nurses, paramedics, first responders and first aiders
- Physiotherapists, sports trainers and sports massage therapists
- Radiographers and Sonographers
- Optometrists, Optometry Dispensing Technicians
- Dentists, dental prosthetics and assistants
- Medical administrators and other support roles.
Our medical volunteers will be involved in all aspects of the Games experience, from athlete care through to spectator first aid. Depending on your experience and qualifications, we will place you in an appropriate role.
Roles are available across a number of areas including:
- Multidisciplinary Polyclinic at the Commonwealth Games Village
- Field of Play medical teams
- Athlete Recovery Facilities at competition venues
- First Aid provision at competition venues
- Games Family Hotel
Medical volunteers will be allocated to roles based around the sports competition schedule. As a result, some volunteers will work at a single sport throughout the entire period, where other volunteers may work across several sports. It is also important to note that some volunteers will be allocated to non-competition roles including at the Commonwealth Games Village Polyclinic, medical clinics and control centres.
Discussions with colleges and professional organisations are ongoing regarding formal recognition of volunteering at GC2018 as a learning experience for CPD/CME points. Further information will be made available once confirmed.
Medical volunteers do not require their own professional indemnity insurance. All volunteers are immune from liability under s39 of the Civil Liability Act 2003 whilst acting in good faith and doing ‘community work’ for a ‘community organisation’ (or as an office holder of a community organisation), with the following exceptions of:
- Liability not excluded for criminal acts;
- If the volunteer was intoxicated; or
- If the volunteer acts outside the scope of activities or contrary to instructions.
To be considered for these positions, details of your qualifications are required. You must maintain these from now until Games time. If you are selected to proceed, we will contact you directly to obtain copies of your relevant qualifications.
If your profession requires registration, you must be registered to practice in Australia to be considered for a medical or health professional volunteer role.
Queensland legislation requires first aid certificate holders to hold a nationally recognized certificate; overseas applicants with appropriate skills and experience would be considered but would likely have to undertake local training before the Games.
Opportunities exist in several roles for health care students including medical students.
We take all reasonable precautions to deal with your personal information lawfully and to protect it against loss, and unauthorised access, use, modification, disclosure or other forms of misuse.
- Click on the gear wheel icon in the top right hand corner of your browser (will be under the red x that closes your browser)
- Click on “about internet explorer” this will open a new window
- Tick the tick box “install new versions automatically” this will automatically update any new versions of IE as they are created
- Click on the start button, in the bottom left hand corner of your screen
- Type update in the search box
- Click on “windows update” this will be shown in your list of results
- A window will then open, click on “check for updates” in the left hand pane
- You will get a message telling you that important updates and option updates are available
- Click on the important updates available message, this will show you what is available
- Select the internet explorer option that you want and click ok
- Click on “install updates” if you are prompted for your password or confirmation, type the password and provide confirmation
- Open internet explorer
- Select “tools” from the toolbar
- Select “windows update” this will open up a new screen
- Select “express” and wait for the update to process
- Select the updates that relate to Internet Explorer
- Click “review and install updates” you can find this option at the top of the page. This will bring you to a new screen
- Select install updates
- Your computer will now start installing the updates
- Click restart now
- Open Chrome
- In the top right look for the more option
- Click update google chrome
- Click relaunch
- If you do not want to restart your browser straight away click not now and the browser will be updated next time that you restart your browser.
You can download Firefox by downloading and installing it directly from Mozilla
- Go to Firefox
- Click on menu button in the top right hand corner (3 lines on top of each other)
- Click on the (?) at the bottom of the pop out
- Click on about Firefox
- A new window will open and Firefox will begin to check for updates
- When the updates are ready to be installed you will see the option to “restart Firefox to update”
- Click on the apple in the top left hand corner of your screen
- Select software update
- Your computer will check for new software
- You will now be given a list of the software that is available for updating
- Click the tick box beside safari update
- Click on install
- You may be prompted to enter in your password, if so please enter in your password and click ok
Browsers not supported using TLSv1.1 or TLSv1.2
- Google Chrome versions 1 – 21
- Google Android OS browser versions 1.0, 1.1, 1.5, 1.6, 2.0 - 2.1, 2.2 - 2.2.3, 2.3, 2.3.7, 3.0 - 3.2.6, 4.0 - 4.0.4, 4.1 - 4.3.1, 4.4 - 4.4.4
- Mozilla Firefox versions 1.0, 1.5, 2 – 26
- Microsoft internet explorer versions 1 – 10
- Microsoft Internet Explorer Mobile versions 7, 9, 10
- Apple safari versions 1 – 6
- Apple safari mobile versions 3 – 5
Yes, you will receive training as a volunteer. All information relating to the volunteer training requirements will be communicated to you through email and the Volunteer Portal.
Precise dates and duration of training will be confirmed in 2017, but you can expect it to be approximately up to four days.