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Ticket Request Phase

What is the Ticket Request Phase?

In order to make it fair, tickets will initially be available via a Ticket Request phase. Ticket requests will be accumulated over a four-week period and no orders will be confirmed or payments taken until after the Ticket Request phase closes.

You can place a ticket request at any time during this phase, no preference will be given to the time of day or date a ticket request is placed.
 

During this phase a roll-down service will be offered whereby customers can indicate whether to accept a lower price category in their selected session, if unsuccessful in their initial price category request.

 

Any sessions that have more ticket requests than there is availability will have tickets awarded via a fair and equal draw. The fair and equal draw is made by computer and processed randomly.

Placing a ticket request does not guarantee success, it does however provide customers with the best chance to secure tickets for the most in-demand sports sessions.

The Ticket Request phase will be open from midday 24 April 2017 to 11:59PM on 22 May 2017 (AEST).

Why do you use a Ticket Request phase?

We understand that tickets are going to be in high demand and that you may not be able to purchase tickets the moment they go on sale, therefore to make it fair and equal for everyone we are running a ticket request process.

We want to give as many people as possible the chance to attend GC2018, so tickets are available to everyone at the same time for a period of four weeks. 

Any sessions that have more ticket requests than there is availability will have tickets awarded via a fair and equal draw. The fair and equal draw is made by computer and processed randomly.

Ticket requests will not be processed until after the Ticket Request phase closes and payment will only be taken if you are successful with a request.

No-one will be given tickets they didn’t request.

How many tickets are available?

Over 1 million tickets will be available.  We won’t purposely be holding seats back for later sales phases, so this is your best opportunity to secure the tickets you want.

What does a ticket provide access to?

A ticket will provide you with access to a GC2018 ceremony or sport session. Sessions are defined as an individual sporting event, or group of individual sporting events, held in close timing to each other at one specific venue, whereby one ticket per person is sold to cover attendance.  Sessions for each sport are identified in the Competition Event Schedule

Is there a limit on the number of tickets I can purchase?

Yes. Please refer to the Competition Event Schedule for ticket limits per session within a sport or ceremony.

Is it possible to receive only a portion of the Ticket Request I submit?

Yes, if you apply for tickets across more than one (1) session it is possible to receive only a portion of the total ticket request you submit due to some sessions being in high demand.

All sessions will be processed separately. Where sessions have more ticket requests than there is availability, tickets will be awarded via a fair and equal draw. Therefore, you will either be successful or unsuccessful for a session. For example, if you request four tickets for a session of Athletics, you will either be allocated all four tickets or none. This does not affect your chances of being allocated tickets for other sessions if you have requested them.

Can I amend or cancel my Ticket Request?

We recommend you think carefully when making your ticket request and only request what you can afford – cancelling or amending a ticket request cannot be done online.

If you decide you do really need to amend or cancel your request, you can do so while the Ticket Request phase is open, between midday 24 April 2017 and 11:59PM on 22 May 2017 (AEST).  We ask all requests are submitted in writing to [email protected].

You cannot amend or cancel a ticket request once this phase closes on 11:59PM on 22 May 2017.

Will tickets be available for spectators with accessible needs?

Accessibility is a key GC2018 sustainability priority with a focus on eliminating barriers (physical or otherwise) to a safe, independent and dignified GC2018. Ticketing for people who have an accessibility requirement will be available across all GC2018 ceremonies, venues and event sessions. Each accessible seat Ticket is issued with a complimentary companion seat on a one-to-one basis.

What is accessible seating?

There will be two types of Accessible Seating at GC2018.  Seating will include wheelchair spaces and enhanced amenity seating.  Enhanced amenity seating might be on an aisle, involve less stairs or have more space around the seating position.

How do I book accessible seating?

Please call our accessibility line on 1300 21 2018, select option 1 and then option 2. If calling from outside Australia +61 7 3404 6735.

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). Closed Good Friday and Christmas Day. (Please note, call costs will apply).

For people who are not able to use voice calls directly, we recommend the use of the National Relay Service.

Accessible seating is available for persons who have a disability or impairment in accordance with GOLDOC’s Accessible Ticketing Policy

GC2018 is affiliated with the Queensland Companion Card program and we are committed to providing an accessible Games with accessible seating tickets available in all GC2018 competition venues.

Is there a Text Relay Service available to book tickets?

For people unable to use voice calls directly, we recommend the use of the National Relay Service to contact the GC2018 Ticketing Customer Service Centre dedicated accessibility line on 1300 21 2018, select option 1 and then option 2.

If I’ve purchased both accessible seating and other seats throughout the venue will they be seated together?

All accessible seats will be allocated a companion seat on a one to one basis and these seats will be allocated together. GC2018 will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seating, however this may not always be possible and is subject to availability.

Is the GC2018 Commonwealth Games Ticketing Guide available in alternative format?

The GC2018 Commonwealth Games Ticketing Guide is available on the GC2018 website in an accessible format. The website aims to conform to Level AA of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0. If you require an alternate format, please contact GC2018 Ticketing Customer Service Centre.

When will I find out if I have been successful with my ticket request?

Once the Ticket Request phase closes at 11:59PM on 22 May 2017 all ticket requests received will need to be checked and validated.  The fair and equal draw is then processed which we anticipate will take approximately 4 weeks at which time you will receive an email providing further information prior to any payment being taken.

Can I resell my tickets?

No, ticket resale is prohibited. Please read the Ticket Terms and Conditions carefully to understand your rights and obligations.

Can tickets be returned or exchanged?

A refund or exchange of a ticket/s are only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated event.

Can I submit several applications in order to increase my chances?

Yes, you can submit separate applications during the Ticket Request phase.  Session ticket limits will apply, so any requests from the same applicant found to exceed session limits will be cancelled/voided during the ballot process prior to any money being taken.

I want to purchase tickets to see my country compete. When will I know who is competing in the team sports?

The draws for team sports cannot take place until the necessary qualifying events are complete. As with all major events, the quarter-finals, semi-finals and finals of any team sport will be the tickets in the highest demand and will sell first.

 

For the qualifying stages we suggest you apply for tickets for the dates and venues you are interested in attending. Once the draws are announced, you may then be able to order any additional tickets for the country you would like to see competing, subject to availability.

What are the ticket limits?

Ticket Limit per Session

Sport Ticket Limit
Closing Ceremony 10
Opening Ceremony 6
Athletics (Prelim Sessions) 20
Athletics (Finals & Super Finals Sessions) 6
Badminton 10
Basketball (Finals) 6
Basketball (Prelims) 10
Beach Volleyball 6
Boxing 6
Cycling Mountain Bike 10
Cycling Road Race N/A
Cycling Time Trial N/A
Cycling Track 4
Diving 4
Gymnastics Artistic 6
Gymnastics Rhythmic 10
Hockey 6
Lawn Bowls 10
Marathon N/A
Netball (Finals) 6
Netball (Prelims) 10
Powerlifting 10
Race Walk N/A
Rugby Sevens 20
Shooting 10
Squash 10
Swimming 4
Table Tennis 10
Triathlon 6
Weightlifting 10
Wrestling 10

General

Can I purchase tickets using my mobile device?

Yes, visit our website on in your our mobile browser to purchase tickets.

How do I unsubscribe from GC2018 updates?

Log in to your account using your current username (the email address you have registered with) and your password. Once you have logged in, select the “Unsubscribe” tab and un-click any communications that you no longer want to receive. 

Can I use tickets to promote or market my business or as prizes in a raffle, competition, contest or sweepstake for my charity, club or business?

Tickets must not, without GOLDOC’s prior written consent, be transferred, used or otherwise disposed of for any commercial purpose or for any marketing or promotional purpose, whether or not for commercial gain (including in connection with any competition, advertisement, promotion, auction or sweepstake or as part of any hospitality or travel package).

What can I bring into the venues?

For the comfort and safety of all patrons, there will be restrictions on what can be brought into venues. Specific venue conditions which govern what spectators can bring into each venue and will also be made available closer to the commencement of the GC2018.

We encourage all spectators to carefully read the venue conditions carefully before attending GC2018 to help enhance their Games experience. 

How can I get to a venue if I have accessibility requirements?

An accessible public transport network will deliver spectators with an accessibility requirement and their companions to the venues. Details of the specific accessible transport methods and routes will be detailed in the lead up to GC2018. 

Will all GC2018 venues be accessible?

All Commonwealth Games venues will be accessible and services and facilities will be available for people with accessibility needs.

Why are there ticket limits?

In order to make it fair for everyone, session ticket limits have been implemented to maximise availability to as wide a population as possible, and to discourage parties purchasing large amounts of tickets that can often end up offered through unauthorised sales channels.


 Session ticket limits have been implemented for GC2018 competition events based on a number of factors, including venue capacity, sport type and anticipated demand. 

What if my family is larger than the ticket limit?

In situations where a family is larger than the ticket limit, we are recommending they place two individual requests in different names. Whilst it is important to note that these orders are treated separately and are subject to a random draw if requests exceed availability, this will give families the best chance to secure tickets to the sessions they want to attend.

Who can apply?

I’m a resident of Australia, how do I get tickets?

All Australian residents can apply for tickets online or via the GC2018 Ticketing Customer Service Centre.

 

Visit our website or call the GC2018 Ticketing Customer Service Centre on 1300 21 2018.  If calling from outside Australia +61 7 3404 6735.

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). Closed Good Friday and Christmas Day. (Please note, call costs will apply)

I’m a resident of a Commonwealth nation or territory that is not Australia, how do I get tickets?

Some Commonwealth nations or territories have dedicated General Sales Agents (GSA) offering a dedicated sales site for tickets to GC2018. 

Residents of these countries will be unable to purchase tickets via our website.

 

Residents of a Commonwealth nation or territory should check the list of authorised GC2018 ticket sales websites to determine if they need to purchase tickets through their local GSA.

I’m a resident of a non-Commonwealth country, how do I get tickets?

Residents of a non-Commonwealth country can apply for tickets online or via the GC2018 Ticketing Customer Service Centre on +61 7 3404 6735.

When are tickets available?

The Ticket Request phase will be open from midday 24 April 2017 to 11:59PM on 22 May 2017 (AEST).  This will give you the best possible chance of securing tickets for GC2018.

Any tickets that are remaining after the Ticket Request phase will go on general sale in July 2017.

Why not sign up to the newsletter to ensure you don’t miss out on any information on GC2018 tickets.

Do I require a visa for entry in Australia?

Entry into Australia requires a valid passport, and may require a visa depending on nationality.  Refer to the Australian Government Department of Immigration and Board Protection for the most up to date information before purchasing your tickets.

 

No refunds or exchanges will be offered for spectators that have purchased tickets and do not have all necessary travel documents.

Do I need to create a GC2018 account if I already have a My Ticketek account?

Yes, all people purchasing tickets for GC2018 will be required to create a specific GC2018 account.

I have already created a GC2018 account to receive information, can I use this to purchase tickets?

Yes, you can use your GC2018 account to purchase tickets.  As a registered subscriber you would have recently received an email to activate your account and get “GC2018 Ticket Request” ready and create a password.  If you didn’t receive the email, please check your spam or junk folder.  For further assistance, please contact us.

Can tickets be purchased from agents other than the official authorised agents of GC2018?

No. Any tickets obtained from unofficial agents will be deemed invalid; ticket/s will not be refunded and entrance to the venue will be prohibited. For a full list of official sales agents please visit our website.

Payment and Prices

What are Price Categories?

Price categories are an indication of seat locations inside venues. Tickets in price category “A” will provide seating that is generally closer to, or provides a more desirable location by, the field of play when compared to tickets in lower price categories.

 

All price categories will provide a great Games experience.

 

Price categories will be clearly identified on the competition event schedule as well as online when you go through the ticket request process.

To increase your chances of obtaining tickets during the Ticket Request phase, a roll-down service will be offered whereby customers can indicate whether to accept a lower price category in their selected session, if unsuccessful in their initial price category request.

For example, if you choose only Category A and your request cannot be fulfilled you will receive no tickets.  If you choose the ‘Category A or lower’ tickets, you have a chance in all price categories for that session until a time you are either awarded tickets for that session or availability is exhausted.

What payment methods can I use?

We accept all major credit and debit cards (Visa, MasterCard, Diners Club and American Express).

We are not able to accept payments by Cheque, PayPal or other payment methods.

Will there be any added costs to the advertised price?

Tickets sold for GC2018 include all ticket fees and credit card fees in the advertised price. You may choose to have tickets delivered in a way that will incur a charge, such as posting them via recorded delivery or to an international address, but there are options for everyone that do not cost anything additional than the price we advertise.

When will I need to pay for my ticket request?

During the Ticket Request phase only, credit/debit cards will not be charged at the time the request is made.

Payment for successful ticket requests will be processed in June 2017.  A reminder will be sent before we take the payment.  Please ensure you have sufficient funds available at this time and your credit or debit card expiry date is valid.  If the expiry date is due to change, please log into your account and update your details.

You will only be charged for the value of the tickets you are successfully allocated.

When will I get my tickets?

Tickets will be distributed from January 2018 via your chosen delivery method.  We will send you a reminder prior to distribution commencing to check your delivery address details if you have chosen to have your tickets sent via mail.

Does the ticket cover public transport to venues?

The advertised ticket price includes free public transport on event day within the South East Queensland TransLink public transport network, the Cairns TransLink bus network and on the Townsville qconnect bus network when a valid event ticket is presented.

Are ticket prices the same for Australian and overseas residents?

Yes, advertised ticket prices for GC2018 are the same for everyone.

Do you offer concession tickets for children?

Yes.  Children aged 16 and under as at 4 April 2018 are eligible for half price tickets where available. Check our price list for full details.

Do I need to purchase a ticket for my baby?

Infants under 2 years of age as at 4 April 2018, are granted free entry to GC2018 ceremonies and sports sessions providing they enter with, and sit on the lap of, an adult parent or guardian who possess a valid ticket. Infants cannot occupy a seat of their own and only one infant may enter with one Adult.

Are there any free events?

Yes, there are four events that will be free to the public: Cycling - Road Race, Cycling - Time Trial, Marathon and Race Walk. You do not require a ticket to attend these events.

What do I do if my credit/debit card is lost, stolen or expires, or my personal details change, after I have submitted my ticket request?

Simply sign in using your current username (the email address you have registered with) and your password. Once you have logged in you, you will be able to update your details.

The billing address on my credit/debit card is different from where I live and there will be no one at the billing address to accept my tickets. Can tickets be delivered to a different address?

Simply and sign in using your current username (the email address you have registered with) and your password. Once you have logged in you, you will be able to update your address details.

Are children’s tickets available in all price categories?

Children’s tickets can be purchased for most price categories, but not all. Children must be 2 to 16 years of age as at April 2018.  For specific details event by event go to our website.

Is there a Payment Plan?

No.  Payment plans or deferred payment options are not available.

I don’t have a debit/credit card; how can I book tickets?

During the Ticket Request phase, you must have a debit and/or credit card to place a request.  From July 2017 when general sales begin and ticketing agencies open nationally within Australia you will be able to use cash to purchase tickets.

How do I change my details after I have registered?

Simply sign in using your current username (the email address you have registered with) and your password. Once you have logged in you, you will be able to update your details.

I am unable to attend the session; can I get a refund?

A refund or exchange of a ticket/s are only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated session. Please see the Ticket Terms and Conditions for further information.

Seating

What does ‘General Admission seating’ mean?

If you are buying tickets for a session that has General Admission or General Admission by section seating, these areas are operated on a first-come, first-serve basis.  When you arrive at a venue you will be directed to available seats or sections by our event staff.

What does ‘Reserved seating’ mean?

Reserved seating is when a ticket is assigned a specific seat at the venue or location.  Seats are typically identified by section, row number/letter and seat.

For sessions that have reserved seating, you will need to sit in the seat/s assigned to you. 

Can I choose my seat?

During the Ticket Request phase tickets are applied for in a specific price category for a specific session, rather than for specific seats.

Seating plans will not be finalised until late 2017 at which time a seat assignment process will take place. All seats will provide a great Games experience.

If my friends or I have multiple requests for one session, can I get seats together?

Seats from a single request will be placed together. Unfortunately, we are unable to process multiple requests together. Each ticket request will be processed separately so as not to affect the fairness of the process.

If you are buying tickets for a session that has General Admission seating and/or General Admission by section, your ticket will have the appropriate section listed on it.  When you arrive at the event you will be guided by event staff to available seats.

For sessions that have reserved seating, you will need to sit in the seat/s assigned to your ticket.

What time should I arrive at the event?

Due to the higher number of people in the region, please leave plenty of time when planning your journey to the venues.  We will be sending more information out throughout the year to help you plan your GC2018 experience and detailed spectator information will be available next year closer to the commencement of the Games.

I am from a school/community group. Can I make a booking for a large amount of people to attend?

Where possible, ticket limits have been designed to allow larger groups to attend certain sports. During the Ticket Request phase we will be unable to service requests larger than the ticket limits. From July, if your ticket request is above the ticket limit please send a request to [email protected] with details of the sport, sessions and your school/group details.

Can I leave and re-enter a session with my ticket?

No. Re-entry will not be permitted once a ticket has been used to enter a session.  It cannot be used to exit and enter again, including between sessions.

If you have tickets for sessions at the same venue that follow each other, the venue will be cleared after each session.  You must enter and scan your ticket for the next session.

Does my ticket confirmation serve as a valid ticket to access a session?

No. Access to sessions will only be granted upon presentation of a valid GC2018 ticket. 

Will all of my tickets for a session be seated together?

Tickets requested or purchased at the same time will be seated together.

Any additional tickets, for the same session, and in the same price category, purchased at a later date will be seated together but will not be seated with your original request.

Help

I would like more information on the Ticketing Program, where can I get it?

Why not be one of the first to get updates on the Ticketing Program by signing up to the newsletter.

Alternatively, we will periodically update our website with new information so feel free to browse from time-to-time.

Want to chat? Our GC2018 Ticketing Customer Service Centre will be available from 4 April 2017 and can be contacted on 1300 21 2018 from within Australia and +61 7 3404 6735 from outside Australia.

For accessibility ticketing enquiries and bookings please call our dedicated team on 1300 21 2018 or +61 7 3404 6735 from outside Australia, select option 1 then option 2. (Please note, call costs will apply).

For Ticketing only enquiries please email [email protected]

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). Closed Good Friday and Christmas Day.

Results from the Ticket Request phase will be communicated in June 2017.

Spectator Guides by sport will be available when the ticket distribution commences in January 2018.

Make sure you have reviewed the Ticket Terms and Conditions as they outline the processes and limitations in place.