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Ticket FAQs

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When will I need to pay for my ticket request?

Payment for successful ticket requests will begin from Monday 26 June. Please ensure you have sufficient funds available at this time and your credit or debit card expiry date is valid until at least July 2017. You will only be charged for the value of the tickets you are successfully allocated.

What payment methods can I use?

We accept all major credit and debit cards (Visa, MasterCard, Diners Club and American Express).

We are not able to accept payments by Cheque, PayPal or other payment methods.

Is there a Payment Plan?

No. Payment plans or deferred payment options are not available.

What do I do if my credit/debit card is lost, stolen or expires?

If your credit card details change, please call our GC2018 Ticketing Customer Service Centre on 1300 21 2018. Opening hours Mon-Fri 9am to 8pm, Sat, Sun & Public Holiday 9am to 5pm. Once the random draw has been completed and payment processing is underway, should your credit card be declined you will be contacted to provide updated details.

Will there be any added costs to the advertised price?

Tickets sold for GC2018 include all ticket fees and credit card fees in the advertised price. You may choose to have tickets delivered in a way that will incur a charge, such as posting them via recorded delivery or to an international address, but there are options for everyone that do not cost anything additional than the price we advertise.

When will I get my tickets?

Tickets will be distributed from January 2018 via your chosen delivery method. We will send you a reminder prior to distribution commencing to check your delivery address details if you have chosen to have your tickets sent via mail.

Why did I only receive a portion of the Ticket Request I submit?

We wanted to give as many people as possible the chance to attend GC2018 events, so we ran a fair and equal draw.  All sessions were processed separately. Where sessions had more ticket requests than there was availability, tickets were awarded via a fair and equal draw that was processed randomly and completed by computer.

Therefore, you have either been successful or unsuccessful for a session or ceremony. For example, if you requested four tickets for a session of Athletics, you will either be allocated all four tickets or none. This did not affect your chances of being allocated tickets for other sessions or ceremonies if you have requested them.

If I am “unsuccessful” in receiving my first choice tickets or any tickets during the ticket request phase how can I still purchase tickets?

Being unsuccessful in the Ticket Request Phase does not mean that you have missed your chance for tickets and although we have had an overwhelming response for GC2018 Games tickets, as a show of appreciation for your early commitment there will be a pre-sale opportunity prior to the release of remaining tickets to the general public.  Further information will be sent to you within the next week.

I am unable to attend the session; can I get a refund?

A refund or exchange of a ticket/s is only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated session. Please see the Ticket Terms and Conditions for further information.

Can I transfer my tickets to someone else?

Ticket purchasers may transfer a GC2018 ticket to a person known to them personally provided that the transfer is not for a value greater than the original sale price of that ticket and the ticket is for the transferee’s personal use only.

Tickets must not be offered for sale publicly (including on any website) nor can tickets be transferred in the course of any business or for the purpose of facilitating any third party’s business. Please see the Ticket Terms and Conditions for further information.

Please note that any ticket(s) offered for sale, sold or transferred that contravene the GC2018 Terms & Conditions may be cancelled, and any person seeking to use those tickets may be refused admission to or evicted from a venue without refund or compensation.

Can I choose my seat?

Seating plans will not be finalised until late 2017 at which time a seat assignment process will take place. For sessions and ceremonies that are reserved seating we will communicate seating allocations once they are finalised.

Will all of my tickets for a session be seated together?

Tickets requested or purchased in the same transaction will be seated together. Any additional ticket orders will be seated separately.

If I’ve purchased both accessible seating and other seats throughout the venue will they be seated together?

All accessible seats will be allocated a companion seat on a one to one basis and these seats will be allocated together. GC2018 will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seating, however this may not always be possible and is subject to availability.

Does the ticket cover public transport to venues?

The advertised ticket price includes free public transport on event day within the South East Queensland TransLink public transport network, the Cairns TransLink bus network and on the Townsville qconnect bus network when a valid event ticket is presented.

What do I do if my personal details change?

Simply sign in using your current username (the email address you have registered with) and your password. Once you have logged in you, you will be able to update your address details.

The billing address on my credit/debit card is different from where I live and there will be no one at the billing address to accept my tickets. Can tickets be delivered to a different address?

Sign in using your current username (the email address you have registered with) and your password. Once you have logged in you, you will be able to update your address details.

What are Price Categories?

Price categories are an indication of seat locations inside venues. Tickets in price category “A” will provide seating that is generally closer to, or provides a more desirable location by, the field of play when compared to tickets in lower price categories.

All price categories will provide a great Games experience.

Price categories will be clearly identified on the competition event schedule as well as online when you go through the ticket request process.

Are ticket prices the same for Australian and overseas residents?

Yes, advertised ticket prices for GC2018 are the same for everyone.

Do you offer concession tickets for children?

Yes. Children aged 16 and under as at 4 April 2018 are eligible for half price tickets where available. Check our price list for full details.

Do I need to purchase a ticket for my baby?

Infants under 2 years of age as at 4 April 2018, are granted free entry to GC2018 ceremonies and sports sessions providing they enter with, and sit on the lap of, an adult parent or guardian who possess a valid ticket. Infants cannot occupy a seat of their own and only one infant may enter with one Adult.

Are there travel packages available for GC2018?

The Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) has appointed two Authorised Travel Agents (ATA) to assist spectators with travel packages for their 4-15 April 2018 Games experience.

As ATAs, Flight Centre Travel Group (using brands Flight Centre, Escape Travel and Travel Associates) and ATPI Sports Events have the exclusive rights to sell Gold Coast 2018 Commonwealth Games (GC2018) travel packages in Australia and a number of other Commonwealth nations and territories.

The appointment of the ATAs ensures a streamlined experience for domestic and international visitors to the Gold Coast and across Queensland as a GC2018 spectator.

Are there any free events?

Yes, there are four events that will be free to the public: Cycling - Road Race, Cycling - Time Trial, Marathon and Race Walk. You do not require a ticket to attend these events.

Are children’s tickets available in all price categories?

Children’s tickets can be purchased for most price categories, but not all. Children must be 2 to 16 years of age as at April 2018. For specific details event by event go to our website.

I don’t have a debit/credit card; how can I book tickets?

From July 2017 when general sales begin, our ticketing service provider Ticketek will have their agencies nationally within Australia and you will be able to use cash to purchase tickets.

What does ‘General Admission seating’ mean?

If you are buying tickets for a session that has General Admission or General Admission by section seating, these areas are operated on a first-come, first-serve basis. When you arrive at a venue you will be directed to available seats or sections by our event staff.

What does ‘Reserved seating’ mean?

Reserved seating is when a ticket is assigned a specific seat at the venue or location. Seats are typically identified by section, row number/letter and seat.

For sessions that have reserved seating, you will need to sit in the seat/s assigned to you.

If my friends or I have multiple requests for one session, can I get seats together?

Seats from a single request will be placed together. Unfortunately, we are unable to process multiple requests together. Each ticket request will be processed separately so as not to affect the fairness of the process.

If you are buying tickets for a session that has General Admission seating and/or General Admission by section, your ticket will have the appropriate section listed on it. When you arrive at the event you will be guided by event staff to available seats.

For sessions that have reserved seating, you will need to sit in the seat/s assigned to your ticket.

What time should I arrive at the event?

Due to the higher number of people in the region, please leave plenty of time when planning your journey to the venues. We will be sending more information out throughout the year to help you plan your GC2018 experience and detailed spectator information will be available next year closer to the commencement of the Games.

I am from a school/community group. Can I make a booking for a large amount of people to attend?

Where possible, ticket limits have been designed to allow larger groups to attend certain sports. From July, if your ticket request is above the ticket limit please send a request to [email protected] with details of the sport, sessions and your school/group details and we will advise you within 10 working days if you have been successful with your request.

Can I leave and re-enter a session with my ticket?

No. Re-entry will not be permitted once a ticket has been used to enter a session. It cannot be used to exit and enter again, including between sessions.

If you have tickets for sessions at the same venue that follow each other, the venue will be cleared after each session. You must enter and scan your ticket for the next session.

Does my ticket confirmation serve as a valid ticket to access a session?

No. Ticket confirmations from your online order history or provided by a Ticketek agency serve as a confirmation of transaction only. Access to sessions will only be granted upon presentation of a valid GC2018 ticket, which will be distributed from January 2018.

Can I purchase tickets using my mobile device?

Yes, visit our website on your mobile browser to purchase tickets.

How do I unsubscribe from GC2018 updates?

Log in to your account using your current username (the email address you have registered with) and your password. Once you have logged in, select the “Unsubscribe” tab and un-click any communications that you no longer want to receive.

Can I use tickets to promote or market my business or as prizes in a raffle, competition, contest or sweepstake for my charity, club or business?

Tickets must not, without GOLDOC’s prior written consent, be transferred, used or otherwise disposed of for any commercial purpose or for any marketing or promotional purpose, whether or not for commercial gain (including in connection with any competition, advertisement, promotion, auction or sweepstake or as part of any hospitality or travel package).

What can I bring into the venues?

For the comfort and safety of all patrons, there will be restrictions on what can be brought into venues. Specific venue conditions which govern what spectators can bring into each venue and will also be made available closer to the commencement of the GC2018.

We encourage all spectators to carefully read the venue conditions carefully before attending GC2018 to help enhance their Games experience.

How can I get to a venue if I have accessibility requirements?

An accessible public transport network will deliver spectators with an accessibility requirement and their companions to the venues. Details of the specific accessible transport methods and routes will be detailed in the lead up to GC2018.

Will all GC2018 venues be accessible?

All Commonwealth Games venues will be accessible and services and facilities will be available for people with accessibility needs.

Will tickets be available for spectators with accessible needs?

Accessibility is a key GC2018 sustainability priority with a focus on eliminating barriers (physical or otherwise) to a safe, independent and dignified GC2018. Ticketing for people who have an accessibility requirement will be available across all GC2018 ceremonies, venues and event sessions. Each accessible seat Ticket is issued with a complimentary companion seat on a one-to-one basis.

What is accessible seating?

There will be two types of Accessible Seating at GC2018. Seating will include wheelchair spaces and enhanced amenity seating. Enhanced amenity seating might be on an aisle, involve less stairs or have more space around the seating position.

Why are accessible seats only available in the lowest price category?

Whilst accessible and wheelchair seating has been charged at the lowest price category this does not mean that the seating or view will be of a lower quality than that of a higher priced location.

Due to venue design and locations not being finalised prior to tickets going on sale, GC2018 made the decision to charge the seating at the lowest price category, however, once these are finalised some seats will be within the higher priced locations.

How do I book accessible seating?

Please call our accessibility line on 1300 21 2018 and select option 1. If calling from outside Australia +61 7 3404 6735.

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). Closed Christmas Day. (Please note, call costs will apply).

For people who are not able to use voice calls directly, we recommend the use of National Relay Service.

Accessible seating is available for persons who have a disability or impairment in accordance with GOLDOC’s Accessible Ticketing Policy

GC2018 is affiliated with the Queensland Companion Card program and we are committed to providing an accessible Games with accessible seating tickets available in all GC2018 competition venues.

Is there a Text Relay Service available to book tickets?

For people unable to use voice calls directly, we recommend the use of the National Relay Service to contact the GC2018 Ticketing Customer Service Centre dedicated accessibility line on 1300 21 2018, select option 1 and then option 2.

Is the GC2018 Commonwealth Games Ticketing Guide available in alternative format?

The GC2018 Commonwealth Games Ticketing Guide is available on the GC2018 website in an accessible format. The website aims to conform to Level AA of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0. If you require an alternate format, please contact GC2018 Ticketing Customer Service Centre.

Is accessible parking available at venues?

Due to space restrictions and high levels of demand, parking will not be available at GC2018 events and activities.

The integrated transport network will include accessible parking spaces at selected temporary GC2018 park ‘n’ ride sites. Specific details about the temporary park ‘n’ ride sites and supporting shuttles are yet to be finalised, however indicative information was included in the Draft Transport Operations Plan.

Details of specific accessible travel options will be made available in the lead up to GC2018.

Is there a limit on the number of tickets I can purchase?

Yes. Please refer to the Competition Event Schedule for ticket limits per session within a sport or ceremony.

Why are there ticket limits?

In order to make it fair for everyone, session ticket limits have been implemented to maximise availability to as wide a population as possible, and to discourage parties purchasing large amounts of tickets that can often end up offered through unauthorised sales channels.

Session ticket limits have been implemented for GC2018 competition events based on a number of factors, including venue capacity, sport type and anticipated demand.

What if my family is larger than the ticket limit?

In situations where a family is larger than the ticket limit, we are recommending they place two individual ticket purchases in different names. Whilst it is important to note that these orders are treated separately, this will give families the best chance to secure tickets to the sessions they want to attend.

What are the ticket limits?

Ticket Limit per Session

Sport Ticket Limit
Closing Ceremony 10
Opening Ceremony 6
Athletics (Prelim Sessions) 20
Athletics (Finals & Super Finals Sessions) 6
Badminton 10
Basketball (Finals) 6
Basketball (Prelims) 10
Beach Volleyball 6
Boxing 6
Cycling Mountain Bike 10
Cycling Road Race N/A
Cycling Time Trial N/A
Cycling Track 4
Diving 4
Gymnastics Artistic 6
Gymnastics Rhythmic 10
Hockey 6
Lawn Bowls 10
Marathon N/A
Netball (Finals) 6
Netball (Prelims) 10
Powerlifting 10
Race Walk N/A
Rugby Sevens 20
Shooting 10
Squash 10
Swimming 4
Table Tennis 10
Triathlon 6
Weightlifting 10
Wrestling 10

Who can purchase tickets?

I’m a resident of Australia, how do I get tickets?

All Australian residents can purchase tickets online or via the GC2018 Ticketing Customer Service Centre.

Visit our website or call the GC2018 Ticketing Customer Service Centre on 1300 21 2018. If calling from outside Australia +61 7 3404 6735.

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). Closed Christmas Day. (Please note, call costs will apply).

I’m a resident of a Commonwealth nation or territory that is not Australia, how do I get tickets?

Some Commonwealth nations or territories have dedicated General Sales Agents (GSA) offering a dedicated sales site for tickets to GC2018.

Residents of these countries will be unable to purchase tickets via our website.

Residents of a Commonwealth nation or territory should check the list of authorised GC2018 ticket sales websites to determine if they need to purchase tickets through their local GSA.

I’m a resident of a non-Commonwealth country, how do I get tickets?

Residents of a non-Commonwealth country can apply for tickets online or via the GC2018 Ticketing Customer Service Centre on +61 7 3404 6735.

Do I require a visa for entry in Australia?

Entry into Australia requires a valid passport, and may require a visa depending on nationality. Refer to the Australian Government Department of Immigration and Board Protection for the most up to date information before purchasing your tickets.

No refunds or exchanges will be offered for spectators that have purchased tickets and do not have all necessary travel documents.

Do I need to create a GC2018 account if I already have a My Ticketek account?

Yes, all people purchasing tickets for GC2018 will be required to create a specific GC2018 account.

I have already created a GC2018 account to receive information, can I use this to purchase tickets?

Yes, you can use your GC2018 account to purchase tickets. As a registered subscriber you would have recently received an email to activate your account and get “GC2018 Ticket Request” ready and create a password. If you didn’t receive the email, please check your spam or junk folder. For further assistance, please contact us.

Can tickets be purchased from agents other than the official authorised agents of GC2018?

No. Any tickets obtained from unofficial agents will be deemed invalid; ticket/s will not be refunded and entrance to the venue will be prohibited. For a full list of official sales agents please visit our website.

What does a ticket provide access to?

A ticket will provide you with access to a GC2018 ceremony or sport session. Sessions are defined as an individual sporting event, or group of individual sporting events, held in close timing to each other at one specific venue, whereby one ticket per person is sold to cover attendance. Sessions for each sport are identified in the Competition Event Schedule.

Can I resell my tickets?

No, ticket resale is prohibited. Please read the Ticket Terms and Conditions carefully to understand your rights and obligations.

Can tickets be returned or exchanged?

A refund or exchange of a ticket/s are only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated event.

I want to purchase tickets to see my country compete. When will I know who is competing in the team sports?

The draws for team sports cannot take place until the necessary qualifying events are complete. As with all major events, the quarter-finals, semi-finals and finals of any team sport will be the tickets in the highest demand and will sell first.

For the qualifying stages we suggest you apply for tickets for the dates and venues you are interested in attending. Once the draws are announced, you may then be able to order any additional tickets for the country you would like to see competing, subject to availability.

Help

I would like more information on the Ticketing Program, where can I get it?

Why not be one of the first to get updates on the Ticketing Program by signing up to the newsletter.

Alternatively, we will periodically update our website with new information.

Want to chat? Our GC2018 Ticketing Customer Service Centre will be available from 4 April 2017 and can be contacted on 1300 21 2018 from within Australia and +61 7 3404 6735 from outside Australia.

For accessibility ticketing enquiries and bookings please call our dedicated team on 1300 21 2018 or +61 7 3404 6735 from outside Australia and select option 1. (Please note, call costs will apply).

For Ticketing only enquiries please email [email protected]

Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). Closed Christmas Day.

Spectator Guides by sport will be available when the ticket distribution commences in January 2018.

Make sure you have reviewed the Ticket Terms and Conditions as they outline the processes and limitations in place.