No. Any tickets obtained from unofficial agencies or websites will be deemed invalid, tickets will not be refunded and entrance to the venue will be prohibited. For a full list of Official GC2018 Ticket Sales Channels please visit ' How To Buy'.
It is important to only buy GC2018 tickets through official sales channels. Do not trust search engine results and make sure you sign up to the official GC2018 Newsletter to keep up-to-date with the latest news.
If you are unsure, please check ' How To Buy' for a list of Official GC2018 Ticket Sales Channels.
Tickets for GC2018 will be on sale up until midday on 20 October 2017. We will stop sales for a short time in order to complete seat assignment.
Tickets will be available for sale again from midday 20 November right through to the end of the Games.
Ticket sales will go off-sale due to a seat assignment process. You can find further information on Seat Assignment within these FAQs.
A ticket will provide you with access to a GC2018 ceremony or sport session. Sessions are defined as an individual sporting event, or group of individual sporting events, held in close timing to each other at one specific venue, whereby one ticket per person is sold to cover attendance. Sessions for each sport are identified in the Competition Event Schedule and can be found at gc2018.com/tickets.
Infants under 2 years of age as at 4 April 2018, are granted free entry to GC2018 ceremonies and sports sessions providing they enter with, and sit on the lap of, an adult parent or guardian who possess a valid ticket. Infants cannot occupy a seat of their own and only one infant may enter with one Adult.
Refund or exchange of tickets is only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated event.
No, ticket resale is prohibited. Please read the Ticket Terms and Conditions carefully to understand your rights and obligations.
Tickets must not, without GOLDOC’s prior written consent, be transferred, used or otherwise disposed of for any commercial purpose or for any marketing or promotional purpose, whether or not for commercial gain (including in connection with any competition, advertisement, promotion, auction or sweepstake or as part of any hospitality or travel package).
The draws for team sports cannot take place until the necessary qualifying events are complete. As with all major events, the quarter-finals, semi-finals and finals of any team sport will be the tickets in the highest demand and will sell first.
For the qualifying stages, if the draw has not already taken place, we suggest you purchase tickets for the dates and venues you are interested in attending. Once the draws are announced, you may then be able to order any additional tickets for the country you would like to see competing, subject to availability.
Tickets will be distributed from February 2018 via your chosen delivery method. We will send you a reminder prior to distribution commencing.
The advertised ticket price includes free public transport on event day within the South East Queensland TransLink public transport network, the Cairns TransLink bus network and on the Townsville qconnect bus network when a valid event ticket is presented.
For the comfort and safety of all patrons, there will be restrictions on what can be brought into venues. Specific venue conditions which govern what spectators can bring into each venue and will also be made available online at gc2018.com.
We encourage all spectators to read the venue conditions carefully before attending GC2018 to help enhance your Games experience.
Yes, there are four events that will be free to the public: Cycling - Road Race, Cycling - Time Trial, Marathon and Race Walk. You do not require a ticket to attend these events.
Simply visit your GC2018 Account a and sign in using your current username (the email address you have registered with) and your password. Once you have logged in, you will be able to update your details.
Log in to your GC2018 Account using your current username (the email address you have registered with) and your password. Once you have logged in, select the “Unsubscribe” tab and un-click any communications that you no longer want to receive.
Who can buy tickets?
Yes, GC2018 ticket prices are the same for everyone.
All Australian residents can purchase tickets online or via the GC2018 Ticketing Customer Service Centre.
Visit gc2018.com/tickets or call the GC2018 Ticketing Customer Service Centre on 1300 21 2018. If calling from outside Australia, dial +61 7 3404 6735. Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). (Please note, call costs will apply).
Some Commonwealth nations or territories have official General Sales Agents (GSA) offering a dedicated sales site for tickets to GC2018. Residents of these countries will be unable to purchase tickets via gc2018.com.
Residents of a Commonwealth nation or territory that is not Australia should visit ' How To Buy' for a list of Official GC2018 Ticket Sales Channels in your nation or territory.
Residents of a non-Commonwealth country can purchase tickets online at gc2018.com/tickets or via the GC2018 Ticketing Customer Service Centre on +61 7 3404 6735. Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). (Please note, call costs will apply).
Entry into Australia requires a valid passport, and may require a visa depending on nationality. Refer to the Australian Government Department of Immigration and Board Protection for the most up to date information before purchasing your tickets.
No refunds or exchanges will be offered for spectators that have purchased tickets and do not have all necessary travel documents.
The off-sale period allows GOLDOC to identify as many additional tickets as possible, as venue seating plans are finalised, tickets from Games delivery partners are returned to the general ticket sales pool, and seat assignment occurs.
GC2018 tickets purchased before midday on 20 October 2017 are subject to seat assignment. The seat assignment process allocates a specific seat within the chosen venue and price category for each ticket purchased. Seat locations will be assigned based on availability of seats, date and time a ticket order was completed, and the price category chosen during the purchase.
The ticket account holder will receive correspondence from GOLDOC in mid-November 2017, providing details of the seats assigned to the tickets.
Please note: Due to the complexity of the seat assignment process, we are unable to amend the location of the assigned seat(s). All seats for GC2018 will provide a great Games experience however.
Tickets purchased in a single order at the same time will be seated together for the relevant session. Any tickets purchased at a later date will be seated together but will not be seated with your original request, if in the same session.
All ticket purchases are final. Once purchased, tickets may not be exchanged or returned for refund. Seats are allocated based on the best seat available in the chosen price category at the time of order and cannot be relocated.
Tickets for a sport session or Ceremony that were purchased in separate orders, or at a separate time, will not be assigned together. Seat locations cannot be exchanged for another location.
Once seat assignment is complete, additional ticket purchases may be possible. Please note that these additional seats will not be next to the previous order.
Your order should not exceed the stated ticket limit for a session. Any orders exceeding this ticket limit may be partially or fully cancelled as a result.
Accessibility is a key GC2018 sustainability priority with a focus on eliminating barriers (physical or otherwise) to a safe, independent and dignified GC2018. Ticketing for people who have an accessibility requirement will be available across all ticketed GC2018 ceremonies and sessions. Each accessible seat ticket is issued with a complimentary companion seat on a one-to-one basis.
There are two types of accessible seating at GC2018. This includes wheelchair spaces and enhanced amenity seating. Enhanced amenity seating might be on an aisle, involve less stairs or have more space around the seating position.
Accessible seating is available for persons who have a disability or impairment in accordance with GOLDOC’s Accessible Ticketing Policy available at gc2018.com.
GC2018 is affiliated with the Queensland Companion Card program and we are committed to providing an accessible Games with accessible seating tickets available in all ticketed GC2018 competition venues.
All GC2018 venues will be accessible. Services and facilities will be available for people with accessibility needs.
An accessible public transport network will deliver spectators with an accessibility requirement and their companions to the venues. Details of the specific accessible transport methods and routes will be detailed in the lead up to GC2018.
For people unable to use voice calls directly, we recommend the use of the National Relay Service to contact the GC2018 Ticketing Customer Service Centre. We provide a dedicated accessibility ticketing line on 1300 21 2018.
All accessible seats will be allocated a companion seat on a one to one basis and these seats will be allocated together. GC2018 will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seating, however this may not always be possible and is subject to availability.
Please call 1300 21 2018 . If calling from outside Australia, please call +61 7 3404 6735.
Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST). (Please note, call costs will apply).
For people who are not able to use voice calls directly, we recommend the use of the National Relay Service.
The GC2018 Ticketing Guide is available at gc2018.com in an accessible format. The website aims to conform to Level AA of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0. If you require an alternate format, please contact GC2018 Ticketing Customer Service Centre.
Payment and Prices
Price categories are an indication of seat locations inside venues. Tickets in price category “A” will provide seating that is generally closer to, or provides a more desirable location by, the field of play when compared to tickets in lower price categories. All price categories will provide a great Games experience however.
Price categories will be clearly identified on the competition event schedule as well as online when you go purchase through an Official GC2018 Ticket Sales Channel.
We accept all major credit and debit cards (Visa, MasterCard, Diners Club and American Express).
We are not able to accept payments by Cheque, PayPal or other payment methods.
GC2018 tickets include all ticket fees and credit card fees in the advertised price. You may choose to have tickets delivered in a way that will incur a charge, such as posting them via recorded delivery or to an international address, but there are options for everyone that do not cost anything more than the ticket price we advertise.
Simply visit your GC2018 Account and sign in using your current username (the email address you have registered with) and your password. Once you have logged in you, you will be able to update your details.
Tickets will only be delivered to the physical address, or email address, of the account holder. We cannot send tickets to a different address.
No. Payment plans or deferred payment options are not available.
You must have a debit and/or credit card to purchase tickets online or over the phone. From July 2017, Ticketek agencies within Australia will accept cash for the purchase of GC2018 tickets.
Refund or exchange of tickets is only applicable if the event is cancelled, rescheduled or relocated and you cannot or do not wish to attend the rescheduled or relocated session. Please see the GC2018 General Ticket Terms and Conditions for further information at gc2018.com/tickets.
If you are buying tickets for a session that has ‘General Admission’ or ‘General Admission by Section’ seating, these venues are operated on a first-come, first-serve basis. When you arrive at a venue you will be directed to available seats or sections by our event staff.
Reserved seating is when a ticket is assigned a specific seat at the venue or location. Seats are typically identified by section, row number/letter and seat.
For sessions where you have a reserved seating ticket, you will need to sit in the seat/s assigned to you.
We will assign you the best available seat within your chosen price category.
No. Re-entry will not be permitted once a ticket has been used to enter a session. It cannot be used to exit and enter again, including between sessions.
No. Access to sessions will only be granted upon presentation of a valid GC2018 ticket.
Why not be one of the first to get updates on GC2018 ticketing by signing up to the newsletter at gc2018.com/tickets.
Alternatively, we will periodically update gc2018.com/tickets from time-to-time.
Want to chat? Our GC2018 Ticketing Customer Service Centre will be available from 4 April 2017 and can be contacted on 1300 21 2018 from within Australia and +61 7 3404 6735 from outside Australia.
For accessibility ticketing enquires and bookings please call our dedicated team on 1300 21 2018 or +61 7 3404 6735 from outside Australia. ( Please note, call costs will apply).
Opening hours are Monday to Friday 9am to 8pm, Saturday, Sunday and Public Holidays 9am to 5pm (AEST).
Spectator Guides by sport will be available on-line at gc2018.com when the ticket distribution commences in January 2018.
Make sure you have reviewed the Ticket Terms and Conditions at gc2018.com/tickets, as they outline the processes and limitations in place.