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Accessible Ticketing policy

Introduction

The Gold Coast 2018 Commonwealth Games™ (GC2018) will be the largest event to ever be hosted in Queensland. This event will be held from 4 to 15 April 2018 and will welcome 6,600 athletes and team officials from around the Commonwealth. Over 11 days, athletes from 70 nations and territories will compete in 18 sports.

The Commonwealth Games has a fully integrated para-sports program and GC2018 will host the largest para-sport program of any Commonwealth Games to date.

GC2018 is affiliated with the Queensland Companion Card program and we are committed to providing an accessible Games with accessible seating tickets available in all ticketed GC2018 competition venues.

Objective

The objective of this policy is to provide guidance for those people with accessibility needs who wish to purchase tickets to GC2018 sessions.

Policy Statement

The Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) and its partners are committed to delivering an accessible and inclusive GC2018 that wherever possible eliminates barriers, physical or otherwise, that may restrict anyone from taking part in GC2018. GOLDOC and its partners oppose all forms of discrimination and wish to ensure a welcoming and accessible GC2018 experience for all constituents.

Guiding Principles

  • Each GC2018 ticketed competition venue will have an allocation of accessible seats.
  • Accessible seating is available to persons requiring a wheelchair space or enhanced amenity seating.
  • Each accessible seat ticket will be issued with a complimentary companion seat ticket on a one-to-one basis at no additional cost, irrespective of whether or not the purchaser of the accessible seat holds a Companion Card. The companion seat will be located adjacent to the accessible seat.
  • GC2018 will use its best endeavours to accommodate additional seats purchased through the one transaction as close as possible to the accessible and companion seats, however this may not always be possible and is subject to availability.
  • For all GC2018 sport sessions, accessible seating tickets will be available to purchase at the lowest price category.
  • For the GC2018 Opening and Closing Ceremonies, accessible seating tickets will be available to purchase in all price categories.
  • Free accessible public transport on the event day will be included within the price of the accessible seat ticket and companion seat ticket.

Allocation of Seating

  • Accessible seating is reserved solely for spectators with impairments or accessibility needs and their companions.
  • If a person enters a GC2018 competition venue with an accessible or companion seat ticket and is found not to be entitled to hold that ticket, that person may be required to:
    • move to a different seat if one is available and pay the cost of the difference; or
    • if no alternative seat is available, may be requested to leave the Venue.

How to Buy

  • In order to ensure that accessible seats are appropriately allocated and support the accessibility requirements of the purchaser, all accessible tickets shall be requested or purchased directly through the GC2018 Ticketing Customer Service Centre on 1300 21 2018 and selecting the accessible ticketing option.
  • For people unable to use voice calls directly, we recommend the use of the National Relay Service to contact the GC2018 Ticketing Customer Service Centre on 1300 21 2018.
  • Proof of disability or impairment will not be required when requesting or purchasing tickets.

Enquiries

  • Information about the GC2018 competition schedule and the GC2018 Ticketing Terms and Conditions can be found in the Official GC2018 Ticketing Guide located in our ticket download section.
  • Further enquiries can also be made by calling the GC2018 Ticketing Customer Service Centre on 1300 21 2018 or by email at [email protected].

Definitions

For the purposes of reading this document, the following definitions have been adopted.

  • Accessible seats/seating - Two types of accessible seating are available at ticketed GC2018 venues - wheelchair spaces and enhanced amenity seating.
  • Companion - A companion may be a friend, relative, guardian, carer, guide, interpreter or associate who provides direct or indirect assistance.
  • Companion Card - Companion Card programs enable eligible people with lifelong disability to participate at venues and activities without incurring the cost of a second ticket for their companion. For GC2018, a purchaser is not required to be a holder of a Companion Card in order to receive a complimentary companion seat ticket.
  • Disability or impairment - The consequence of an impairment that may be physical, cognitive, mental, neurological, sensory, emotional, developmental, or some combination of these. An impairment may be present from birth, or occur during a person's lifetime.
  • Disability or impairment - The consequence of an impairment that may be physical, cognitive, mental, neurological, sensory, emotional, developmental, or some combination of these. An impairment may be present from birth, or occur during a person's lifetime.
  • Enhanced amenity seating - Enhanced amenity seating is seating that is not for wheelchair use but might, for example, be on an aisle, involve less stairs or have more space to accommodate a guide, hearing or assistance dog. Enhanced amenity seating may also be positioned to assist people with hearing or vision impairments, illness or injury.
  • A guide, hearing or assistance dog - A dog that is specially trained to perform specific physical tasks and behaviours to assist a person with a disability or impairment and reduce their need for support.
  • Inclusivity or inclusion - The act or practice of including all persons irrespective of (amongst others) gender, race, socio-economic status, sexual orientation or disability.

Alternative Formats

If you require this information in an alternative format, please contact the GC2018 Ticketing Customer Service Centre dedicated Accessibility line on 1300 21 2018 and select option 1, then option 2 or via email to [email protected].

Related Legislation

  • Age Discrimination Act 2004 (Cth)
  • Anti-Discrimination Act 1991 (Qld) [ADAQ]
  • Carers (Recognition) Act 2008 (Qld)
  • Disability Discrimination Act 1992 (Cth) [DDA]
  • Guide, Hearing and Assistance Dogs Act 2009 (Cth)
  • Guide, Hearing and Assistance Dogs Regulation 2009 (Qld)

The DDA is administered by the Australian Human Rights Commission and complaints can be decided by the Federal Court of Australia and the Federal Circuit Court of Australia. The ADAQ is administered by the Anti-Discrimination Commission Queensland and complaints can be referred to the Queensland Civil and Administrative Tribunal.