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ACCESSIBILITY

A Games for everyone

GC2018’s vision to deliver an inclusive Games also stretches further than the sporting arena and people with an accessible requirement will be provided with appropriate access at all competition venues.

For sports sessions, accessible seating tickets will be charged at the lowest price category within each session.

For those spectators requiring a companion (a person who is essential for assistance), a ticket will be provided at no additional cost.

GC2018 will cater for a large number of people with accessible needs. However, it is recommended to request these tickets as early as possible to ensure availability.

Event accessibility

Providing a safe and enjoyable experience for all, ensuring all competition venues will be accessible for people with mobility and other impairments and providing a range of accessible facilities and services.

We want to ensure everyone feels welcome and has an enjoyable experience at the largest event the Gold Coast has ever hosted and the largest event within Australia this last decade.

For people who have a mobility or other impairments or accessibility requirements, information will be regularly updated on this website as planning progresses.

To support the delivery of an equitable Games experience, an accredited access consultant has been engaged by GOLDOC. The aim is to establish a seamless network for accessibility that leaves a lasting legacy after the event.

Tickets

There are two types of Accessible Seating at GC2018:

  • wheelchair spaces and
  • enhanced amenity seating. Enhanced amenity seating might be on an aisle, involve less stairs or have more space around the seating position.

Details on how to buy tickets can be found here

Venues

Accessible services and facilities are provided at all GC2018 competition venues. If you have purchased accessible seats for an event, a spectator event guide and venue map providing information and locations of accessible facilities will help you plan for event day.

Transport

Free public transport (including accessible transport options) will be available for ticketed spectators travelling to and from competition events on the Gold Coast and in Brisbane on the South East Queensland TransLink public transport network. 

An accessible public transport network will deliver spectators with an accessibility requirement and their companions to the venues. Details of the specific accessible transport methods and routes will be detailed in the lead up to GC2018. This will be available through the GC2018 journey planner, spectator event guides, online travel information and customer contact centres.

Accommodation

The Gold Coast has a wide range of accommodation options available, including accommodation for people with accessibility requirements. Information on accommodation options can be accessed here. Gold Coast Tourism has recently included a range of accessible accommodation options on their website Destination Gold Coast

Things to do on the Gold Coast

Information on local, accessible activities can be found here

Case study: Accessibility at the Commonwealth Games Village

The integrated para-sport program for GC2018 will be the most extensive in Commonwealth Games history and includes an equal number of medal events for men and women.

The aim is to foster inclusion, accessibility and diversity through sport. The program will provide a wider understanding of accessibility throughout communities from the Gold Coast, Queensland, Australia and the Commonwealth. For spectators, the integrated program will be simply fantastic sport. For more information click here.

Case Study: GC2018 will host the largest integrated para-sport program in Commonwealth Games history.

One of the great initiatives of GC2018, given the size of the para-sport program, is the use of the new international symbol of accessibility.

We wanted to utilise this more dynamic symbol with our stakeholders and show support for the community of people with accessibility requirements and our para-athletes, which is a great legacy for this community to lead the way forward.” Hannah Walter, Manager, Look and Signage.

Case Study: GC2018 will host the largest integrated para-sport program in Commonwealth Games history.

Case Study: GC2018 will host the largest integrated para-sport program in Commonwealth Games history.

The Commonwealth Games Village, situated within the Parklands redevelopment, incorporates 1,170 one and two bedroom apartments and 82 townhouses that will accommodate 6,600 athletes and team officials during GC2018.

All 1,170 apartments are built to Liveable Housing Design Gold Level status. The Queensland Government and a private developer have together raised the bar for the development, creating an outstanding example of a modern, inclusive and accessible community through innovative, universal housing design.

Delivering liveable housing principles to gold level standard means the apartments will include design and access features to make them suitable for everyone, regardless of age, family needs or mobility.

Web accessibility

GC2018 is an inclusive and accessible event, featuring the largest integrated Commonwealth Games Para-Sport program in history.

From planning to delivery, consideration has been made for people with accessibility requirements, ensuring a safe, independent and dignified experience for athletes, spectators, media and all people involved with the Games. 

All venues have been planned to provide appropriate and equitable access for any person who has a disability and impairment. Accessible seating will be provided at every venue and each accessible seat will come with a companion seat at no extra charge.

Website

We want everyone to be able to access and enjoy the Gold Coast 2018 Commonwealth Games website. Our website aims to conform to Level AA of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0. We will strive to continually develop our website so that this level of accessibility is maintained into the future. Information and online accessibility is an ongoing process and we are continually working to improve the accessibility of this website.

In developing our website, independent accessibility tests were carried out and actions were taken based on the findings. In March 2016, full browser testing was carried out successfully on the most up-to-date versions of these operating systems:

-       Google Chrome (Windows), Google Chrome (Mac)

-       IE10, IE11, Edge

-       Firefox

-       iOS 5 and 6 (mobile and tablet)

-       Android (mobile and tablet)

Please contact us if you have any questions or feedback about how we can make our website more accessible for you.

Alternate Formats

Contact us for alternative formats of Gold Coast 2018 Commonwealth Games™ publications. If you wish to use a text relay service, visit Text Relay website for assistance.

Enlarging Texts

If you find it easier to view information in a larger font than the standard text on these pages, you can adjust the size in your browser settings.

Changing Colours

Changing a website’s background colour can be useful if you rely on magnification technology as white can produce an uncomfortable glare. It’s also possible to change the colour of the body text on this site. Both enlarging the text and changing the colours on this website can be achieved by changing preferences in your browser. The BBC provides detailed guidance on how to do this in different browsers and operating system. View the BBC My Web My Way guidelines website.

General accessibility

Introduction

The Gold Coast 2018 Commonwealth Games™ (GC2018) will be the largest event to ever be hosted in Queensland. This event will be held from 4 to 15 April 2018 and will welcome 6,600 athletes and team officials from around the Commonwealth. Over 11 days, athletes from 70 nations and territories will compete in 18 sports.

The Commonwealth Games has a fully integrated para-sports program and GC2018 will host the largest para-sport program of any Commonwealth Games to date.

GC2018 is affiliated with the Queensland Companion Card program and we are committed to providing an accessible Games with accessible seating tickets available in all ticketed GC2018 competition venues.

Objective

The objective of this policy is to provide guidance for those people with accessibility needs who wish to purchase tickets to GC2018 sessions.

Policy Statement

The Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) and its partners are committed to delivering an accessible and inclusive GC2018 that wherever possible eliminates barriers, physical or otherwise, that may restrict anyone from taking part in GC2018. GOLDOC and its partners oppose all forms of discrimination and wish to ensure a welcoming and accessible GC2018 experience for all constituents.

Guiding Principles

  • Each GC2018 ticketed competition venue will have an allocation of accessible seats.
  • Accessible seating is available to persons requiring a wheelchair space or enhanced amenity seating.
  • Each accessible seat ticket will be issued with a complimentary companion seat ticket on a one-to-one basis at no additional cost, irrespective of whether or not the purchaser of the accessible seat holds a Companion Card. The companion seat will be located adjacent to the accessible seat.
  • GC2018 will use its best endeavours to accommodate additional seats purchased through the one transaction as close as possible to the accessible and companion seats, however this may not always be possible and is subject to availability.
  • For all GC2018 sport sessions, accessible seating tickets will be available to purchase at the lowest price category.
  • For the GC2018 Opening and Closing Ceremonies, accessible seating tickets will be available to purchase in all price categories.
  • Free accessible public transport on the event day will be included within the price of the accessible seat ticket and companion seat ticket.

Allocation of Seating

  • Accessible seating is reserved solely for spectators with impairments or accessibility needs and their companions.
  • If a person enters a GC2018 competition venue with an accessible or companion seat ticket and is found not to be entitled to hold that ticket, that person may be required to:
    • move to a different seat if one is available and pay the cost of the difference; or
    • if no alternative seat is available, may be requested to leave the Venue.

How to Buy

  • In order to ensure that accessible seats are appropriately allocated and support the accessibility requirements of the purchaser, all accessible tickets shall be requested or purchased directly through the GC2018 Ticketing Customer Service Centre on 1300 21 2018 and selecting the accessible ticketing option.
  • For people unable to use voice calls directly, we recommend the use of the National Relay Service to contact the GC2018 Ticketing Customer Service Centre on 1300 21 2018.
  • Proof of disability or impairment will not be required when requesting or purchasing tickets.

Enquiries

  • Information about the GC2018 competition schedule and the GC2018 Ticketing Terms and Conditions can be found in the Official GC2018 Ticketing Guide located in our ticket download section.
  • Further enquiries can also be made by calling the GC2018 Ticketing Customer Service Centre on 1300 21 2018 or by email at [email protected].

Definitions

For the purposes of reading this document, the following definitions have been adopted.

  • Accessible seats/seating - Two types of accessible seating are available at ticketed GC2018 venues - wheelchair spaces and enhanced amenity seating.
  • Companion - A companion may be a friend, relative, guardian, carer, guide, interpreter or associate who provides direct or indirect assistance.
  • Companion Card - Companion Card programs enable eligible people with lifelong disability to participate at venues and activities without incurring the cost of a second ticket for their companion. For GC2018, a purchaser is not required to be a holder of a Companion Card in order to receive a complimentary companion seat ticket.
  • Disability or impairment - The consequence of an impairment that may be physical, cognitive, mental, neurological, sensory, emotional, developmental, or some combination of these. An impairment may be present from birth, or occur during a person's lifetime.
  • Disability or impairment - The consequence of an impairment that may be physical, cognitive, mental, neurological, sensory, emotional, developmental, or some combination of these. An impairment may be present from birth, or occur during a person's lifetime.
  • Enhanced amenity seating - Enhanced amenity seating is seating that is not for wheelchair use but might, for example, be on an aisle, involve less stairs or have more space to accommodate a guide, hearing or assistance dog. Enhanced amenity seating may also be positioned to assist people with hearing or vision impairments, illness or injury.
  • A guide, hearing or assistance dog - A dog that is specially trained to perform specific physical tasks and behaviours to assist a person with a disability or impairment and reduce their need for support.
  • Inclusivity or inclusion - The act or practice of including all persons irrespective of (amongst others) gender, race, socio-economic status, sexual orientation or disability.

Alternative Formats

If you require this information in an alternative format, please contact the GC2018 Ticketing Customer Service Centre dedicated Accessibility line on 1300 21 2018 and select option 1, then option 2 or via email to [email protected].

Related Legislation

  • Age Discrimination Act 2004 (Cth)
  • Anti-Discrimination Act 1991 (Qld) [ADAQ]
  • Carers (Recognition) Act 2008 (Qld)
  • Disability Discrimination Act 1992 (Cth) [DDA]
  • Guide, Hearing and Assistance Dogs Act 2009 (Cth)
  • Guide, Hearing and Assistance Dogs Regulation 2009 (Qld)

The DDA is administered by the Australian Human Rights Commission and complaints can be decided by the Federal Court of Australia and the Federal Circuit Court of Australia. The ADAQ is administered by the Anti-Discrimination Commission Queensland and complaints can be referred to the Queensland Civil and Administrative Tribunal.